Customer Service Administrative Assistant
Resume:
FELISHA D. WYATT
Prince George, VA 23875
*******@*******.***
Profile
Highly motivated, energetic, and determined individual with a diverse work experience background seeks a position within an industry that will provide mutual growth and opportunity.
_________________________________________________________________________________
Professional Experience
LTM, Inc. Richmond, VA
Contract Analyst at DLA October 2010- present
Responsibilities include: Monitor the interfaces between the customer and various subcontractors, which may affect administration of the contract. Reviewed RFP/RFQ for risk assessment; provide advice for teaming strategies. Review proposed contracts and subcontracts terms, conditions, pricing, etc. and assist in negotiations. Obtain review/approval for contracts, subcontracts and modifications. Assist with procurement of subcontractor services and materials purchasing. Maintain customer relationship management with internal customers and external clients (e.g., Contracting Officers and their representatives). Assist in the preparation of modification proposals; coordinate specifics of new work with internal customers; draft new language, if required; develop pricing for additional funding; develop negotiations position; assist in negotiations, etc. Research contracts/subcontracts issues, disputes, terms/conditions, etc. Maintain the hardcopy contracts and subcontracts files.
REINHART FOODSERVICE, Prince George, VA
Administrative Assistant / Warehouse Clerk February 2006 - December 2006
Provided HR staff support for shipping and receiving departments; updated timekeeping and payroll. I effectively scheduled appointments, reconciled invoices, and updated inventory.
I was responsible for updating and maintaining employee records. Answered calls, determined nature of business and transferred callers to destination. I held the responsibility of organizing the office and creating a new filing system for warehouse employees and drivers. Prepared documents, reports, travel arrangements with minimal or no supervision. Coordinated and prepared warehouse for all aspects of receiving and shipping of freight. Utilizing data entry skills and specialized software, I effectively verified bills against purchase order.
PETERSBURG REDEVELOPMENT & HOUSING AUTHORITY, Petersburg, VA
Assistant Housing Manager March 2005 - February 2006
Responsible for planning, organizing and supervising the work of administrative, professional, technical, maintenance, and clerical employees involved in the day-to-day operations of an assisted and/or affordable housing program. I interpreted and ensured conformance to federal, state, and local policies and laws. I provided leadership and direction in establishing program goals, objectives, and policies. I planned strategies and implemented new housing programs. I was the liaison to the Law Department on legal issues affecting housing programs, and to HUD and other governmental agencies concerning the implementation and administration of the assisted and/or affordable housing programs. Investigated and resolved problems involved in the management and maintenance of public housing. Developed recommendations for improvement of operations and implemented such improvements within delegated authority. Demonstrated
FELISHA D. WYATT
5712 Haley Lane
Prince George, VA 23875
*******@*******.***
continuous effort to improve operations, decreased turnaround times, streamline work processes, and worked cooperatively and jointly to provide quality seamless customer service. Accepted rents and reconciled tenant payments, established rent drop-box to more appropriately accommodate elderly clients. In the first three months, this increased rent collection from 82 to 96%. Maintained tenant files on each resident admitted to public housing. Performed inspections upon move in or move out procedures. I also won over a highly skeptical elderly and disabled community as an initiator and partner for informative in-service demonstrations, classes and speakers.
PRINCE GEORGE COUNTY, Prince George, VA
Substitute Teacher September 2004 – October 2010
Provide daily substation for elementary school grades kindergarten through grade six.
Maintain and respect confidentiality of student and school personnel information.
Maintain discipline and classroom control that fosters a safe and positive environment for all students and staff in accordance with school and county policies. Ensure the adequate supervision to assure health, welfare, and safety of all students. Implement lesson plans, while ensuring the integrity of academic time and in a manner which motivates students to learn and participate. Perform other related duties as assigned by building administrator(s) in accordance with school/division policies and practices.
*During this gap in employment, I was attending Strayer University from 2000-2004.
WAL-MART DISTRIBUTION CENTER, Sutherland, VA
Traffic Clerk/Receiver January 1996 - February 2000
Examined contents and compared with records, such as manifests, invoices or orders, to verify accuracy of incoming or outgoing shipment. I recorded shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and record-keeping purposes. I determined shipping method for materials, using knowledge of shipping procedures, routes, and rates. I contacted carrier representative to make arrangements and to issue instructions for shipping and delivery of materials. I packed, sealed, labeled, and affixed postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter. I prepared documents, such as work orders, bills of lading, and shipping orders to route materials. I computed amounts, such as space available, and shipping, storage, and demurrage charges, using calculator or price list. I provided HR assistance by mentoring and training new employees. I demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes and worked cooperatively and jointly to provide quality seamless customer service.
Education
VIRGINIA STATE UNIVERSITY, Petersburg, VA
Bachelors in Liberal Arts and Education, May 2000
Master’s in Business Administration, Human Resources, June 2009
FELISHA D. WYATT
5712 Haley Lane
Prince George, VA 23875
*******@*******.***
Other Skills
Microsoft Word, Excel, PowerPoint, Outlook, Desktop Publishing, Customer Service, Professional Presentations, Project Management, Report Preparation, Marketing and Sales, Scheduling, and Front Office Operations, SAP, AS400, Deltek, EBS, ECF, DPACS, DIBBS, E-Procurement
Contact this candidate