Customer Service Human Resources

DIANA MERIEDY

*** **** ****** *.*. #*** WASHINGTON, DC 20019

Home 202-***-**** Cell 202-***-****

********@*****.***

________________________________________

OBJECTIVE

To secure a position with a well established organization and a stable environment that will lead a lasting relationship, where I can utilize my strong organizational skills.

SKILLS PROFILE

Excellent verbal communicational skills

Extremely productive in a high volume high stress environment

Excellent customer service both in person and by telephone

Well organized and highly efficient working in a multi-tasking dynamic environment

Self starter with a can do attitude

EMPLOYMENT HISTORY

Customer Service Agent DHL Express 10/2007-02/2009 Arlington, VA

Answer customer calls through the message queue center in a timer manner

Answer inbound calls in support of customer needs

Monitor all packages and shipment to insure arrivals and deadlines are met

Provide customers with advice concerning terms of delivery and payment, insurance service or other matters affecting customers needs

Perform queries in a multiple of databases

Ensure service commitment are achieved and maintain in accordance with clients and company objectives

Takes all necessary information and route shipment based on established policies and procedures

Notify customer of any changes in delivery

Transport shipment and materials to and from receiving area and other area as designated weighing over

50 or more pounds

Take weight and measurement of each shipment received and prepared on hand

Enter shipment information into DHL system as required

Update system with all job related information

Provide additional administrative support for the department

Mail Handler United States Postal Service 12/2006-05/2007 Washington, DC

Transport mail and empty equipment throughout the building

Open and empty containers of mail, left and carry parcel and containers weighing up to 70 pounds

Process mail, bundles and transfer mail from one area to another

General Clerk/Receptionist STG International 06/2004-01/2006 Alexandria, VA

Bureau of Labor Statistics

Respond to telephone calls and face to face inquires dealing with Human Resources and Payroll issues

Process Health benefits, Thrift Saving Plan Election, Thrift Saving Plan Catch-up Beneficiary Designations and Employees Group Lift Insurance Election forms

Process information for employees who are separating from the company

Process all payroll documents including direct deposit/ allotments state and federal tax that come in to HR daily

Audit 20-50 retirement records daily

Assist with verification of employment, access W-2 forms, keep record of documents for payroll, reset password for Peoplesoft/Peopletime

Print earning and leave statements, SF 50’s, probation and suspense report and brio reports, FedEx mail out and finger printing

Customer service duties regarding all aspects of administration are accomplished daily through customer service forms, email, voice mail system, help desk request and walk-ins

State Program Assistant Corporation for National Service 06/2002-10/2003 Washington, DC

Assist with review of project applications for compliance with standardized information

Provide technical assistance to sponsors/grantees in the completion of project/grantee applications

Review and evaluates sponsor-identified application of potential AmeriCorps candidates

Participate in drafting State’s Annual Plan (AP)including budget projection, responds to quarterly budget reviews

Data Entry Clerk NAI 05/2000-04/2002 Washington, DC

US Patent and Trademark Office

Process information into data base for application taking the Patent Bar Exam (2500) using Microsoft Access

Process highly classified files of attorney’s that applied for the Patent exam

Process checks into revenue accounts and Management system (RAM) in accordance with CFR (Code of Federal Regulation)

Receptionist Encore Management 05/1998-04/2000 Silver Spring, MD

US Patent and Trademark Office

Open office doors to the general public at 8:30am

Provide information to the public regarding the Patent exam

Answer all phone calls relaying to the exam or direct them to the appropriate person

Open mail, dated stamp and log into Microsoft Access with 4 business hours of receipt

EDUCATION

Spingarn Senior High School Diploma Washington, DC 09/1988-05/1991

SKILLS

40wpm. Microsoft Office, Access, Excel, Ram, Auto Pin, Finger Printing, Scanners,

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