Customer Service Manager
Resume:
Haley I. Shelby
Fort Wayne, IN 46835
***********@*****.***
________________________________________
OBJECTIVE
To obtain a job with an employer who values dependability and loyalty, and where I can utilize the exceptional customer service and management skills I have acquired. Specific areas of interest include a Human Resources role, entry level supervisory role or management.
EDUCATION
Indiana University-Purdue University, Fort Wayne, IN Graduation: July 2012
Bachelor of Science, Organizational Leadership Supervision
INTERNSHIP
Mad Anthony’s Children’s Hope House Ft. Wayne, IN 2010 - 2011
• Worked with executive director on securing funding for organization, including coordinating a fundraising event that netted the organization approximately fifteen thousand dollars.
WORK EXPERIENCE
Sanco Industries, Ft. Wayne, IN February 2012-Present
Associate Sales Manager
• Selling specialty chemicals to distribution and dealers
• Managing accounts and planning sales blitz
• Training distribution representatives at Product Knowledge Meetings
• Keeping record of sales and spiff money
• Traveling all over country to create new routes and set up accounts
Priority Research, Land O’ Lakes, FL September 2011- December 2011
Inside Sales Representative
• Cold Calling non-for-profit organizations and churches to build relationships
• Selling background check software
• Solving customer service complaints
RMD Corporation, Ft. Wayne, IN 2004 - 2011
Server/Bartender/Corporate Trainer/Promotions Manager
• Customer Service/advise and assist customers; build relationships by learning and remembering regular customer preferences
• Serve customer meals while maintaining the company’s high customer service standards
• Assist the restaurant manager in various supervisory tasks, including overseeing entire shifts and appropriate close of server activities
• Train new servers, mentor current staff, and set an example for all staff by serving customers in a friendly, efficient, and customer focused manner
• Actively participated in various sales contests to increase store revenue
Vanity, Ft. Wayne, IN 2005 - 2008
Sales Associate/Trainer/Team Lead/ Assistant Manager
• Recruited, trained, and coached store associates
• Assisted the store manager in various supervisory tasks, including scheduling and directing activities during associates’ shifts
• Customer Service/advised and assisted customers; resolved customer issues and/or problems to the satisfaction of both the store and the customer
• Developed, communicated and implemented marketing and merchandising programs
• Kept track of merchandise and re-stocking needs
• Regular review of store maintenance, ensuring it was clean and organized
• Attended supervisory meetings
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