Manager Customer Service

MBA Antonio Batalla Castillo

Calz. México Tacuba 1523 Edificio Yakarta Depto. 205,

Col. San Joaquin, México, D.F.

(52-553**-**** (Home) (Mob), (52-554***-**** (Office) (52-55-258*-****

e-mail 1 *********@*****.*** email 2 ******@*******.***

Objetivo___

To contribute in the generation of the financial product in an industrial organization or of services with regional vision, through the planning, analysis and administration of the assets and liabilities of a organization. To exert my experience in Financial Analysis, internal control, Fulfillment of the law Sarbanes Oxley, negotiations client-supplier and handling of personnel, risk management, knowledge management for the implementation of management systems. Analysis of operative and financial processes, administration of the cash flow, treasury and Financial Risks Administration.

Professional experience

Jun 2006 to up to date Risks Manager

Procesar, S.A. of C.V.

Person in charge of the management of Operative Risk in Processing.

• SMO (Strategic Manager to officer) for the Unit of Operative Risk and the management of the Balanced ScoreCard

• Person in charge of the implementation of the board of control for the unit of risks

• Person in charge of design and implementation of exercises of qualitative evaluations.

• Direct collaborator in the implementation of the office of management of the knowledge.

• Collaborator in the alignment of control organisms.

• Collaborator in project of implementation of financial Risks

• Collaborator in project of implementation of Knowledge Management

Elaboration of the manual of operative risk for the fulfillment of circulating 62-1, emitted by CONSAR, elaboration of strategy of implementation of operative risk, data modeling of operative risk, identification of operative risk.

Main functions:

• Elaboration of the manual of Operative Risk.

• Person in charge of the identification of internal controls and identification of risks considering the recommendations of the Committee of Basel II and circulating 62-1.

.

Development of the model of monitored of internal controls for vulnerable processes, changes in internal control, documentation of frauds for the fulfillment of circulating 62-1 in the mitigation of operative risk.

Apr 2004 to Jun 2006 Director of Consultancy of Processes and Risks

PCT Servicios Integrales, S.A. de C.V.

Documentation and identification of internal controls for diverse Clients of BDO, AIG, for the monitored of the activity of operational Risks and fulfillment of the norm Sarbanes Oxley, implementing first of Risk based within the framework for the emission of financial reports, control of cash in treasury, income, accounts balance zero, table of money, capital of work, definition of cash flow and quarterly reports to the SEC (20F and 10K)

Main functions:

• Person in charge of the identification of internal controls and identification of risks considering the frame ENCLOSURE FOR BULLFIGHTING for the fulfillment of the norm Sarbanes Oxley, considering plans of remediatión for diverse clients

.

or Development of the model of monitoring of internal controls for vulnerable processes, changes in internal control, documentation of frauds for the fulfillment of the law Sarbanes Oxley and the mitigation of operative risk.

2004 -2006 Adviser of Financial Risks

Documentation and identification of internal controls in AIG Insurance agency of Life, for the monitoreo of the activity of operational Risks and fulfillment of the norm Sarbanes Oxley.

Direct superior, Director of Admón. y Finanzas, AIG Compañía de Seguros de Vida S.A.

Main functions:

• Person in charge of the documentation of policies and procedures for the fulfillment of the norm Sarbanes Oxley, and identification of Indicators of Management in AIG Insurance agency of Life.

Development of the model of monitoring of operative risk for vulnerable processes, changes in internal control, documentation of frauds for the mitigatión of operative risk.

Feb 2002 to March 2003. Manager of Treasury and Administration.

Person in charge of safekeeping of investments, cash flow and administrative reports to Home Office, Acquisition of assets and services.

Direct superior Angel Octavio Cuesta Resendí, Director of Admón. y Finanzas, ACE Seguros S.A.

Present Tel 5249-3160

Main functions:

• Person in charge of the operation of investments of Ace Seguros, S.A.

Person in charge of cover of liabilities of short term.

Purchase and sale of instruments of investment for work capital .

Person in charge to inform the position into investments and the monthly activity to the committee of investments.

Person in charge of Audit internal and external.

Dominion of Legislation in the matter of Insurances, Relations with authorities of CNSF and SHCP.

• Person in charge of Reports to Home Office, Flow Cash, Net Investment Income, Variations in financial statements.

Reports of the position of investments in accounting USGAAP.

• Person in charge of the implementation of the Plan of Continuity of the Business

Member of the Crisis team, person in charge of will declare a contingency state.

Person in charge to negotiate the terms of the contract with the suppliers in case of contingency.

• Supervision of the activity of Financial Risks.

I implemented the area of risks in Ace and supervised I complete year this function.

• Administrative supervision of acquisition and services.

Person in charge of acquisition of goods and services, negotiation and hiring of purchase of real estate assets and foreign rents of offices.

• Member of the committee of implementation Sarbanes Oxley.

Whose main objective is the documentation of the processes that are reported to holding.

2001- Feb 2003. Manager of Administration of Financial Risks.

Direct superior Director of Admón. y Finanzas, ACE Seguros S.A.

Activities:

Person in charge of the implementation of the area of Administration of Financial Risks.

Activities:

• Creation and development of manual of policies and the procedures of Administration Integral of Risks.

• Person in charge of to report the levels of financial risk to the Direction of Finances and Main directorate.

• Person in charge of to elaborate the reports of Risk of Market, Risk Credit, Legal Risk, and Operative Risk of the insurance agency.

o Risk of Market and Credit talks about the systematic risks of the investments of insuring, calculation of the Bar, (Value in Risk) by the method of Historical Montecarlo and.

o Legal risk and Operative. One talks about legal or operative events that represent one possible financial loss, For operative Risk I designed and I am person in charge of BCP (Business Continuity Plan) and BRP (Business Recovery Plan) of Mexico.

o Leader of project in the implementation of a system for the administration of assets financiers.

1999- 2001. Sub Manager of Administration.

Direct superior, Director of Admón. y Finanzas, ACE Seguros S.A.

Activities:

• Person in charge of purchases. Development of aids of purchases to receive better prices or establishment of contracts of purchases to future, with object to guarantee the supply of consumable for the operation of the company.

• Person in charge of Internal Services. Establishment of policies of services of mail, died file, purchases and hiring of services for the company.

• Person in charge of location of buildings for purchase, participates now in the buying and selling negotiation and like person in charge of the negotiations of rent of a part of the bought building.

• Leader of project of year 2000. Design, structuring and implantation of plans of contingency of all the processes of the company.

• Supervision of the area of systems during 6 months in by separation of the person in charge of the area.

• Leader of project for the relocation of offices, change, reinstalation of communications and remodeling of offices.

1997-1999

Assistant of Rec. Humans and Administration

Direct superior: L. Patricia Garcia L., Manager of Human Resources

Activities:

• Selection and recruit of personnel

• Detection and hiring of advanced training courses

• Control of benefits to employees

• Purchases of consumable of the company

1994 - 1997

Customer Service Assistant

Direct superior: Alexander Carranza Molina, Manager on watch to Clients.

Activities:

• Attention to clients in the area of direct trade of Insurances of People.

• Leader of Project of the administration of insurances of employees

• Statistics of the area of Insurances of people.

• Telemarketing of entrance and exit, to maintain and to increase the portfolio of clients.

Academic experience

2007-2008 Graduated in Human Development

Universidad Iberoamericana, A.C.

2000- 2002. Masters of Business Administration

Specialty in Finances

Universidad de las Americas, A.C.

1990-1994 Lic. Business Administration

Metropolitan Independent university - Xochimilco

Titleholder

Sarbanes Oxley Compliance

PWC

Languages

English 80%

Present Berlitz Advanced Level Business 7 of 8.

2002 University of the Americas, A.C.

1998, Wall Street Institute [Course of conversation]

1996-1997 Interlingua [Complete Course]

1995 Center of Languages UPPICSA. [Basic Level]

Computer science:

Office 97, Office 2000.

Use of data bases , SQL, and Content Managemet Joomla.

Advanced level of use of PC.

General performances :

Birth, Abril 20, 1972. (38 years), married, own automobile.

Deportes: Cycling. Pastime: Guitar

Passport and sights the effective USA. Car: Passat 2003

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