SUMMARY OF QUALIFICATIONS

Reliable and accomplished IT professional with successful experience providing desktop and network support and diagnosing and resolving complex technical issues in a fast-paced and demanding environment. Able to implement and upgrade applications, manage user account administration and roll out new operating systems. Versatile and diligent; offer strong organization and communication skills as well as a background directing personnel.

TECHNICAL SKILLS AND CERTIFICATIONS

Operating Systems: Windows NT 4.0/2000/XP/Vista, Windows NT Server, W2K Server and Advanced Server,W2K Server 2003, W2K Terminal Services, Windows CE, IBM AS 400, Mac OS.

Software: Active Directory, MS Office Prof. 97/2000/XP/2003/2007,Corel, Lotus Notes R 4/5/6/8, Cisco VPN, Juniper VPN, ArcServer 6.5, Trend Micro Antivirus Client/Server, Norton Antivirus, Border Ware Firewall, Red Creek VPN, Remote Desktop, Palm OS, Scala, ADP Client/Server, File Maker Pro 4.0 Client/Server, Pyxis, Blackberry Enterprise Server 5.0, Basic understanding of HTML & various DBA tools and methodologies, SQL, PL/SQL*PLUS, Forms & Crystal Reports, MS Access, PACS Systems

Web: IE 4.0/5.0/6.0/7.0/8.0, Netscape, Opera, FireFox, Avant, Safari, Internet/Intranet development

Hardware: LAN/WAN, IBM AS400, IBM Server/PC/Notebook, IBM BladeCenter’s, Compaq Server/PC, Dell PC/Notebook, Gateway PC, Motion Computing PC Tablet, Thin Clients

A+ Certification

Currently pursuing Network+, MCSE Certification.

PROFESSIONAL EXPERIENCE

THE ANIMAL MEDICAL CENTER – New York, New York May 1992 – July 2009

Information Systems Specialist June 2002 – July 2009

Transferred to newly created position prior to graduation as a result of excellent performance to support a network consisting of 300 users, 25 plus servers, 400 workstations and 40 thin clients for the largest nationwide animal hospital and research center employing 300 veterinarians and administrative/support staff. Troubleshoot and resolve hardware and software issues as well as problems in the WinNT/Win2K/XP/Vista environment. Produce and distribute monthly and yearly reports on AS400. Install, configure, and manage computer network systems within an organization. Common tasks include network system planning and design, network software and hardware upgrading, network performance tuning, network connection trouble shooting, file system backup and restore, mail server management. Monitor and troubleshoot Blackberry Enterprise Server. Configure and rollout Blackberry devices.

 Charged with 24/7 on-call duty and regularly attend to late night and weekend calls to resolve system and application issues.

 Integral participant in team meetings held to identify methods for resolving technical issues by compiling and presenting pertinent information regarding data and research specifications.

 Facilitate optimal server functioning by monitoring and troubleshooting security, firewall rules, service pack updates, registry changes and performance.

 Accountable for managing Domino/BES Administration, which includes establishing new user accounts, altering address book, resolving replication conflicts and ensuring database security.

 Credited with rolling out several new systems

 Instrumental member of four-person IT staff by providing first and second level help desk support and taking on additional responsibilities as needed.

 AS400 Operational Administration; managing security, system operation, PTF’s, terminal – device rollouts, managing OS/400 Objects, Controlling Jobs / Printing.

Radiology Technician, Level II May 1992 – May 2000

 Received an outstanding evaluation from supervisor every year of employment due to ability to produce high quality images to facilitate diagnosis as well as an excellent track record of avoiding the need to repeat any costly procedures.

EDUCATION

CAREER INSTITUTE OF HEALTH AND TECHNOLOGY – Brooklyn, New York 2000

Diploma, Help Desk Specialist

 Gained valuable experience completing intensive projects that involved the implementation, configuration and maintenance of numerous WinNT/2000/XP and MS-DOS 5/6/6.22 applications, directories and tools

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