Customer Service Human Resources
Resume:
Abram Bustos
(***********@*****.***)214-***-****)
Objective:
To obtain a challenging position that will use my skills and increase my knowledge and abilities.
Relevant Strengths Skills And Experience:
Pharmacy Technician Certification
Insurance Verification In Pc Programs as400 and 3270
Storing Patient Demographic Information
Verifications Of Quantity, Dosage And Day Supply Of Specialty Medications
Confirmation Of Home And Doctor Addresses For Delivery Of Specialty Medications
Labeling Of Specialty Medications
Confirmation Of Supply And Inventory Check Of Specialty Medications
Rotation Of Rejected Specialty Medications Orders To Correct Destination/Department
Working Side By Side With Pharmacist To Expedite All Specialty Medication Orders Accurately.
PBM experience
ACPE I.V. Technician Certification
Aseptic hand washing
Sterile Ampule Preparation
Sterile Liquid and Powder Vial Preparation
Horizontal Laminar Airflow Hood Cleaning and Use
Vertical Laminar Airflow Hood Cleaning and Use
Hazardous Drug Vial and Ampule Preparation
Sterile Solution Label Preparation
Preparation of Add-Vantage Doses For Dispensing
Human Resources Certification
Award Winning Customer Service Skills
Excellent Communication Skills
Strong PC Background Skills
Recognition For Perfect Attendance
Four Years Call Center Experience
Sixteen Years Customer Service Experience
Hotel Hospitality Front Desk/Management
Checking Guests In And Out Of Hotel At Front Desk
Accounting of total Debits Credits And Profits At Shift Closing
Balancing Inventory Of Available Vacant Hotel Rooms
Management of 100 Plus Hotel Rooms And Customer Service
Responsible For Shift Change And Accurate Accounting Drops And Closing Of Front desk
Responsible For Independently Managing Hotel
Responsible For All Wake Up Calls And Direction Of Clean Room Status
Management Of Incoming And Outgoing Phone Calls On 200 Phone line Telephone
PBM experience
Call Center Team Supervisor/Management
Scheduled and maintained Team Employees work schedules
Scheduled and maintained Senior Sales calendar
Directed inbound calls to the appropriate location
Team meeting organizer
Responsible for pay roll
Resolved customer complaints
Responsible for upholding employees status charts
Assisted with customer complaints.
Professional Experience:
2003-2005 Caremark Specialty Rx Richardson, TX
Pharmacy Technician/Patient Care Coordinator
Evaluate and discuss fluctuation in activity with client
Preparation and submission of portfolio files including clean up
Handle insurance questions and concerns of policy holders
Add new clients, agencies, web users
Entry of all faxed and emailed requests
Insurance Verification In Pc Programs as400 and 3270
Storing Patient Demographic Information
Verifications Of Quantity, Dosage And Day Supply Of Specialty Medications
Confirmation Of Home And Doctor Addresses For Delivery Of Specialty Medications
Labeling Of Specialty Medications
Confirmation Of Supply And Inventory Check Of Specialty Medications
Rotation Of Rejected Specialty Medications Orders To Correct Destination/Department
Working Side By Side With Pharmacist To Expedite All Specialty Medication Orders Accurately.
2002-2003 Best Western Park Suites Plano, Texas
Management/Front Desk
Checking Guests In And Out Of Hotel At Front Desk
Accounting of total Debits Credits And Profits At Shift Closing
Balancing Inventory Of Available Vacant Hotel Rooms
Management of 100 Plus Hotel Rooms And Customer Service
Responsible For Shift Change And Accurate Accounting Drops And Closing Of Front desk
Responsible For Independently Managing Hotel
Responsible For All Wake Up Calls And Direction Of Clean Room Status
Management Of Incoming And Outgoing Phone Calls On 200 Phone line Telephone
2002-2003 Plano Medical Center Pharmacy Plano, Texas
Pharmacy Technician Volunteer
Type prescription information for labels
Input patient data and medication orders into system
Package and Prepare medication for Pharmacist
Label all medications according to department and floors of hospital
Distributing medications from med. cart throughout the hospital at nurses stations
Clean up of all medication inventory putting all medications in correct bins and files
Working Side By Side With Pharmacist To ensure all Medications go to correct departments and nurses stations throughout the hospital.
Compounding of Medications
1999-2001 Silver Leaf Resorts Incorporated Carrollton, Texas
Call Center Supervisor/Management
Scheduled and maintained Team Employees work schedules
Scheduled and maintained Senior Sales calendar
Directed inbound calls to the appropriate location
Team meeting organizer
Responsible for pay roll
Assisted with customer complaints
Responsible for upholding employees status charts
Resolved customer complaints
Monitored team members phone calls
Clubs And Organizations:
Phi Theta Kappa Honors Society
Richland College Business Management Club
Education And Schools Attended:
2010 - 2010 - Richland College
Dallas, Texas
Graduated: 2010
Student status: Alumni
Degree: Professional Certification
Major: ACPE Pharmacy I.V. Technician Certificate
Minor: Pharmacology
Clubs: Phi Theta Kappa
2007 - 2010 - Richland College
Dallas, Texas
Graduated: 2010
Student status: Alumni
Degree: Associates Degree of Applied Science (AAS)
Major: Business Administration
Clubs: Phi Theta Kappa
2007 - 2009 - Richland College
Dallas, Texas
Graduated: 2009
Student status: Alumni
Degree: Professional Certification
Major: Human Resources Certificate
Clubs: Phi Theta Kappa
2000 - 2002 - Richland College
Dallas, Texas
Graduated: 2002
Student status: Alumni
Degree: Professional Certification
Major: Texas State Board Pharmacy Technician Certificate
Minor: Pharmacology
1995-1997 - Plano East Senior High School (PESH)
Plano, Texas
Graduated: 1997
Degree: High School Diploma
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