Customer Service Engineer

MARYIA MICHAILOVA

**** ***** *******

Brooklyn, NY 11214

646-***-****

*********@*****.***

OBJECTIVE

Multi-skilled, self-motivated professional with over 2 year combined experience seeking a position requiring high level of organizational abilities, analytical and communication skills.

SUMMARY

• Enjoy working with people of diverse backgrounds, cultures and professional levels

• Possess strong public relations, communication and mathematical skills

• Have been recognized for accomplishing perfect balancing

• Able to identify and resolve problems, remain organized and work well with little or no supervision

• Understand the importance of providing excellent service, maintaining customer satisfaction to create trust and to generate return business

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TECHNICAL SKILLS

• Operating systems: MS Windows (W7/Vista/XP/2000)

• Programs : MS Office applications (Word, Excel, Power Point, Access)

• Others: Mathematica, MathCad, Maple, ARIS, Statistics, AIS

PROFESSIONAL EXPERIENCE

Sep, 2009 - Jul, 2010

Software Testing Engineer at Allied Testing, Minsk, Belarus website: www.alliedtesting.com

Calculator applications in EIKON, UTAH Thomson Reuters product

• Analysing data and testing various models used in financial markets: Forex, Futures, Options, Commodities and other instruments

• Derivatives data - calculation and correcting

• Creating documentation (Test Cases, Test Plan, Test Result Reports)

• Manual Black Box testing and bug reporting (internal bug tracker, Allied-RDM system)

• Tracking of ambiguous and uncategorized functional issues

Sep, 2008 - Dec, 2008

Economist Assistant at Litoplast, Minsk, Belarus

• Accounting entries - review and correcting

• Regular daily reports – creating and performing

• Regular monthly balance reports - review and correcting

• Financial planning input and analysis

• Financial standards calculation

Jan, 2008 - May, 2008

Economist Assistant at Brolly Insurance company, Minsk, Belarus

• Customer service – interaction with clients to present and to promote insurance products according to client expectations and requirements

• Cash handling

• Customer service – maintenance of clientele data using AIS

• Back front database maintenance – daily reports, monthly balances

• Partners cooperation – review and consulting on reinsurance risks

EDUCATION:

2005-2010, Mathematical Degree, Belorussian State University (Http://www.bsu.by)

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