Engineer Customer Service
Resume:
Roopa Krishnamurthy
Cupertino, CA-95014
Phone 408-***-****
*********@*****.***
OBJECTIVE
Looking for a challenging position as a hands-on Software QA Engineer where my experience in software testing can be fully utilized in creation and delivery of bug-free software.
SUMMARY
Knowledge of all phases of Product Development and Software Development Lifecycle.
Experience on Mobile Testing using IOS and Android platforms.
Ability to monitor and re-test defects that have been corrected by development.
Strong organizational and self-management skills.
Ability to multitask and support multiple QA projects at once.
Ability to quickly learn new technology concepts and terminologies.
Strong team player that thrives in a collaborative and well-connected group and enjoys diversity and challenge.
Proven record of successful delivery.
Efficient at working under tight deadlines, independently.
Excellent communication, analytical, troubleshooting and interpersonal skills.
PROFESSIONAL EXPERIENCE
QA Engineer
07/2010 – 01/2012
Various, Inc., Sunnyvale, CA
The Various is the leading global online relationship network, allowing over 25 million registered members to confidentially and anonymously meet people with similar interests and mindsets in a safe, exciting environment.
Responsibilities:
Mobile testing using IOS and Android platforms.
Development of test plans and test procedures based on requirements
Perform manual and automation functional and Regression testing for cross-browser testing
Working closely with development and product management teams to deliver quality products
Prioritize and assign issues to development opened by Customer Service Agent
Resolve questions opened by Customer Service Agent if possible
Participate in daily scrum meeting and all project update meetings
Create automation scripts for testing front-end functionality using Selenium IDE and Junit RC
Submit, monitor, and verified product defects as they occurred
Search QA Engineer
06/2008– 7/2009
Yahoo, Inc. Santa Clara, CA
Yahoo is one of the largest website in United states .It is best known for its web portal, search engine (Yahoo! Search), Yahoo! Directory, Yahoo! Mail, Yahoo! News, Yahoo! Groups, Yahoo! Answers, advertising, online mapping, video sharing, and social media website and services.
Responsibilities:
Participating in several tests designed to measure data quality across Yahoo’s web search product line. Receiving and administering feedback.
Identifying, problem solving, and/or clearly communicating issues or problems.
Coordinating resources to meet various relevance testing objectives.
Analyzing user session data to understand query intent and user behaviors
Participated in various Kinds of testing like Relevance Testing, TAU testing and Refiners testing which evaluates perceived and actual relevance.
Performing other web search QA tasks. Tool Used here is Alatheia.
EDUCATION
B S in Electronics and Communication at Bangalore University .
TECHNICAL SKILLS
Test Tools: Selenium RC, Selenium IDE, QTP.
Languages: Java, SQL, HTML.
Databases: Oracle, MS-SQL Server.
OS: Windows 7/2000/XP/NT/98/95, Mac
Additional Tools: Jira, Bugzilla
Trainings Completed
Manual Testing at De-Anza colleges in 2004
Extensive QA training at Beta Soft Systems(Fremont) 2010
Learned Manual and Automation Testing (QTP)
Tools Used- QTP and QC
Worked in India as Hardware Engineer
For nearly 3 yrs at following locations:-
1.Bharat Electronics Ltd .
Position : Hardware Tester
Location : Bangalore
2. Central Research Labs
Position : Hardware Engineer
Location : Bangalore
3.Aerospace Systems Pvt Ltd.
Position : Hardware Engineer
Location : Bangalore
Contact this candidate