AA

SUMMARY:

Seeking a position where ** years of experience in the Administrative and Human Resources field will contribute to operations.

WORK EXPERIENCE:

Washington Carpentry Service, Mechanicsville, MD 10/2003 to present

Administrative Assistant

Responsible for typing all correspondence and reports in final form from rough drafts; proof-read to ensure that correct grammar, spelling, punctuation and proper format was used; prepare bids, invoices and inventory reports. Make travel arrangements and prepare itineraries. Process customer billing and prepare monthly customer statements. Receive telephone calls and screen all visitors to the office. Organize meetings; maintain supervisor’s calendar. Retrieve email messages; order supplies; distribute mail; handle all human resources functions for the company. Manage and maintain company accounts payable and receivable in an Excel spreadsheet. Communicate with vendors and suppliers for price comparisons and billing issues; contact vendors on status of projects; I am responsible for daily time and attendance sheets.

D.C. Water and Sewer Authority, Washington, DC 04/1999 to 08/2003

Human Resources Assistant

In this position, I performed administrative functions for the Human Resources Department. I administered various tests to applicants; handled mail, faxes and telephone calls. Screened applications on minimum qualifications for selected positions and applied rating schedules. Notified applicants of the status of their application and prepared selection certificates. Coordinated actions required to fill select positions by promotions, reassignments and details; on selected recruits prepared vacancy announcements; scheduled interviews, appointments and made travel arrangements for candidates; completed personnel action requests, determined credibility of experience and education; conducted reference checks, ordered pre-employment and background screening reports; verified employment status, secured release date and notified selected applicant of EOD date. Prepared personnel folders; conducted new employee orientation, provided benefits packages and other necessary materials. Maintained employee data information, confidential personnel files, actions and merit staffing files; also, prepared correspondence, memoranda, responses to advertisements, pre-selection and post selection acknowledgement letters. Entered applicant and employee data into the HRIS system; also entered data for affirmative action reporting, job posting and applicant flow. I interacted with co-workers and staff throughout the company, applicants from various agencies, offices, businesses, organizations and the general public on a regular basis with employment issues. Assisted employees with personnel information; provided general interpretation of personnel policies and procedures; distributed personnel forms, applications and vacancy announcements; maintained Department’s forms and supply inventory. Trained and directed the workflow of new human resources assistant(s) and clerical staff, issued assignments and ensured that the work was done in a timely and satisfactory manner.

KCM Consultants, Calverton, MD 01/1996 to 04/1999

Administrative Assistant

Prepared a variety of time-sensitive correspondence, reports, memos, summaries, briefs and spreadsheets; coordinated and arranged travel, (i.e. made airline, hotel and rental car reservations). I prepared correspondence from handwritten notes, rough drafts, cassettes or brief oral instructions into final form for review and signature. Distributed incoming correspondence and faxes; routed items to the appropriate channel. Was responsible for arranging meetings through the use of email and the telephone; made reservations for conference rooms, notified participants, assembled necessary material and other support requirements. Established and maintained administrative files in accordance with accepted file procedures and practices. Answered telephone and handled inquiries from employees and the public related to the activities of the office as directed. I also read directives and instructional material pertaining to administrative practices and procedures in order to keep abreast of new and changing requirements. Performed other duties and assignments as required.

Department of Health and Human Services, Washington, DC 01/1990 to 10/1995

Clerk Typist

Controlled and tracked White House correspondence in the Office of Public Affairs to ensure appropriate action was taken within a specified timeframe. Monitored activities of correspondence through an electronic information retrieval system; made copies of all incoming correspondence and attachments; keyed them into the computer system. Typed responses to all incoming letters making sure the final product was proofread for errors, spelling, grammar, correct format and accurate content; set up folders and submitted to Director for signature; created a variety of macros, which enabled me to do my job in a more time efficient manner. Worked on a production basis due to the high volume of mail, met a quota of 75 to 100 letters a day to ensure a fast turnaround. Had daily contact with District Government offices, Federal Government agencies, businesses, organizations, and the general public. Faxed information to different regions; expedited and controlled telephone inquiries, constituent correspondence, email request and suspense files which had deadlines and recorded status of action, justification(s) for delays, and extension(s) of time limitations. Tracked data for statistical purposes; established and maintained all office files, ensured efficient filing procedure, storage and retrieval of records. Handled mass mailings; served as backup to the Director’s Secretary, which included interacting with various levels of management in a diverse atmosphere.

Washington Metropolitan Area Transit Authority, Washington, DC 01/1985 to 12/1989

Administrative Secretary

Received visitors and answered telephone calls in the Office of Personnel and Training, ascertained the nature of the call(s) or the business of the visitor(s) to determine the appropriate action. Received all incoming mail; reviewed correspondence, screened out those items which could be handled personally and forwarded others to the appropriate staff. Typed a variety of correspondence from rough drafts, notes, and oral instructions into final form; reviewed all outgoing material and submitted for signature or concurrence of Director. Maintained controlled journals on incoming correspondence and action documents, followed up on project(s) to ensure a timely reply or action. Established and maintained all files; scheduled supervisor’s calendar; arranged meetings and conferences; handled travel arrangements and prepared itineraries. Was responsible for the Training Center Learning Lab; set up tutorial programs for employees. Administered and graded exams, upon completion of course(s), typed and presented certificates. Prepared training materials and set up room for various training course(s) being offered. Maintained training calendar; ordered office supplies and equipment; prepared time and attendance cards.

EDUCATION:

High School Diploma & Secretarial Certificate June 1973

Margaret M. Washington Voc. High School, 1st & O Sts., NW, Wash., DC 20001

PROFESSIONAL DEVELOPMENT:

Certified Training for Administrative Assistants in Human Resources (1999, 2000), Time Management Training (1996, 2000), Human Resources Management (2000), Effective

Writing (1990), Management Personnel/HR Training (2004), Administrative Assistant Professional Training (2001)

COMPUTER SKILLS:

Experienced in Microsoft Word, WordPerfect 6.0, 6.1, 5.1, 5.0, Excel and PowerPoint; in addition, desktop publishing software such as: Publisher and PageMaker 7.0; utilizes several Internet/Intranet systems such as: Lotus Notes, Netscape, Outlook, Internet Explorer and Navigator. Have experience with various HRIS databases such as: Ceridian, ABRA and File Maker.

HONORS, AWARDS, MEMBERSHIPS:

Letters of Recognition (1996, 1999, 2000, 2001)

Special Service Awards (1990, 1995, 2001, 2002)

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