Customer Service Sales
Resume:
ABRAHAM JACOB
ELLICOTT CITY, MD 21043
*******.*******@*****.***
PROFILE
Strong team leader with over 3 years experience in management, sales/marketing, and business process analysis. Responsible for managing a results-oriented team. Skilled at analyzing business and compliance requirements.
EDUCATION
Virginia Polytechnic Institute and State University
Department of Apparel, Housing, and Resource Management
Bachelor of Science in Management (focus on Resource Management)
Minor in General Business
Dean’s List: Fall 2005
PROFESSIONAL EXPERIENCE
Manager
Power Home Remodeling Group, Greenbelt, MD Jan 2011 – Aug 2012
Managed groups of 15-20 account executives every week
Supervised, coached, and counseled new hires on product line and company goals
Collaborated with other company branches to ensure compliance across all company processes
Collected and analyzed data to forecast weekly goals and monitor employee performance
Scheduled staff to ensure balanced coverage at all territories
Dealt with customers at all levels through various communication methods to ensure reliable customer service
Resolved customer disputes by evaluating situations and providing the final word
Account Executive
Power Home Remodeling Group, Greenbelt, MD Nov 2009 – Jan 2011
Handled various customer accounts and payments
Collected data on demo percentage, dollar per issue, and gross sales
Responsible for $500,000 worth of sales in 2011 in relation to sales and marketing
Worked closely with different project managers to ensure products and payments were intact
Survey Technician
Axiom Decision Systems, Columbia, MD May 2008 - Aug 2009
Collected data related to engineering projects across the Washington DC/ Baltimore area
Determined percentage of inconsistencies and patches along the roads
Worked closely with management analyzing data
Constructed portfolios based on data to present to management
Participated in quality control to ensure correctness of data
Trained and counseled new hires on data collection and analysis techniques
SKILLS
AutoCAD
Microsoft Office
Windows XP, Windows 7
Planning and Organizing/Problem solving
Team Leader
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