Customer Service Sales
Resume:
Lorenza Griffin
Zion, IL *****
Mobile: 224-***-****
Email: **********@*****.***
Objective
Acquire a career in hospitality in fulfilling complete satisfaction towards customer needs and request at any given time. Demonstrate phenomenal service to allow others to learn from me and providing techniques that allow for them to reach their goals.
Experience
Customer Relationship Specialist III
2/2011 to present
FirstMerit Bank, Zion, IL
Supervised the teller line in absence of Assistant Branch Manager responsible for daily transactions being processed correctly and routine maintenance being completed regularly
Created a balance of operational duties and quality to customer satisfaction for service evaluated by JD Power and Associates
Stimulate inquiries on customers account on a regular basis to confirm they are in an account that is designed to meet their everyday financial needs including other products that may assist
Customer Service Representative I
8/2007 to 2/2011
Consumers Credit Union, Waukegan, IL
Applied operational policies and procedures to be the first and last stop for customer contact.
Promote branch marketing campaign through customer interactions in part of increasing relationships with customers
Team lead for marketing strategies and campaign sales objectives including Visa credit cards, loan products and other Skip-A-Pay programs
Consistently met or exceeded monthly sales goals which included new account products, loans and other services available
Education
DeVry University, Gurnee, IL
Anticipating graduation in 6/2013
Bachelor’s in Hospitality Management
Special Skills
Extensive experience in customer service, training, operational organization and compliance. Self-starter and self-motivated to streamline day-to-day operations through creative ideas and group brainstorming. Ability to work individually or in groups to achieve goals set by corporate and management. Familiar with the functions and use of Microsoft Office; Word and Excel.
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