Customer Service Manager
Resume:
Sonora, CA *****
kc3bki@r.postjobfree.com
Lesli M. Hawkins
Objective Seeking a position in Recreation Management or related field.
Experience 10/2007 – 4/2010 Evergreen Lodge Yosemite National Park, CA
Outdoor Recreation Manager
FINANCIAL
Met budgeted targets for recreation department.
Maintained departmental equipment and minimized loss.
Developed effective marketing strategy to sell guided tours.
OPERATIONS
Developed departmental procedures for quality guest experience.
Established standards for each recreation position to include
appearance, safety, guide knowledge and equipment maintenance.
Created an energized staff environment supportive of lodge goals.
GUEST EXPERIENCE
Delivered a world-class experience for guests through both lodgebased
and off-property activities.
Offered helpful information for guests about Evergreen Lodge and
its surrounding wonders.
Guided small group tours, hikes and bike trips in Yosemite National
Park and Stanislaus National Forest.
4/2006 – 5/2007 Evergreen Lodge Yosemite National Park, CA
Naturalist Guide and Outdoor Educator
Provided guests with information on flora, fauna, geology and
history of Yosemite National Park and the Sierra Nevada.
Taught Outdoor Education to school age children.
Guided small group tours, hikes and bike trips in Yosemite National
Park and Stanislaus National Forest.
10/2004 – 4/2006 University of Missouri Columbia, MO
Before and After School Site Facilitator
Managed before and after school program for 60 children K-5.
Supervised college students who assisted at the school site.
Managed budget, labor, training and parent education curriculum.
Instructed CPR and 1st Aid Certification courses.
Led school through National Accreditation process
7/2004 – 8/2004 Adventures Cross Country Mill Valley, CA
Outdoor Education Instructor
Taught environmental education to fifth and sixth graders.
Developed curriculum based on natural and cultural history,
leadership, environmental issues and group dynamics.
Maintained high level of awareness involving group safety and
financial responsibilities.
2/2004 – 7/2004 Mighty Mo Canoe Rentals Rocheport, MO
Naturalist Guide
Co-founded guided canoe business on the Missouri River focusing
on the Lewis and Clark expedition and changing river patterns.
Managed online reservation system and collected trip fees.
Developed effective marketing strategy for guided canoe tours.
2/2004 – 7/2004 Pebble Publishing, Inc. Rocheport, MO
Sales Manager
Managed small bookstore specializing in Missouri Guidebooks.
Made sales calls to wholesalers to create and maintain accounts.
Entered orders in Quickbooks and carried out shipping procedures.
Education 1999 - 2003 University of Missouri Columbia, MO
B.A., Parks, Recreation and Tourism
Emphasis: Natural Resource Management
3.4 GPA
Deans List and Rho Phi Lambda Honors Fraternity
MPRA Scholarship Recipient: 2001-2003
Volunteer
Experience
Raised $4,100 for the Leukemia and Lymphoma Society by running
the San Diego Rock n' Roll Marathon, Big Brothers Big Sisters of
America, Camp Fire USA, Adopt a Spot, Adopt a Family, Habitat for
Humanity, Meals on Wheels.
Interests Thru-hiked the Pacific Crest Trail (2007) 2,700 miles
Thru-hiked the Continental Divide Trail (2010) 3,100 miles
backpacking, writing, photography, travel and adventure
Certifications Basic First Aid and CPR (will obtain Wilderness First Responder)
14531 Lolly Lane, Apt #81
Sonora, CA 95370
kc3bki@r.postjobfree.com
Eric D. Hawkins
Objective Seeking a position in Outdoor Recreation or related field.
Experience 10/2007 – 04/2010 Evergreen Lodge Yosemite National Park, CA
Lead Banquet Chef
Ordered, prepared and cooked meals for weddings, retreats,
reunions and banquets held at Evergreen Lodge.
Prepared meals for 50 - 250 guests.
Worked under little supervision with a team of cooks and servers.
Head Staff Cafeteria Cook
Responsible for inventory and ordering for staff meals.
Prepared and cooked meals for 75 employees.
Managed staff to ensure safety and cleanliness of the kitchen.
Naturalist Guide and Outdoor Educator
Provided guests with information on flora, fauna, geology and
history of Yosemite National Park and the Sierra Nevada.
Answered questions and helped guests plan day trips into the park.
Guided small group tours, hikes and bike trips in Yosemite National
Park and Stanislaus National Forest.
4/2005 – 5/2007 Evergreen Lodge Yosemite National Park, CA
Line Cook
Cooked for full service guest lodge in Yosemite National Park.
Responsible for preparing station for service and break down.
Proficient in pantry, sauté and broiler stations.
Naturalist Guide
Provided guests with information on flora, fauna, geology and
history of Yosemite National Park and the Sierra Nevada.
Answered questions and helped guests plan day trips into the park.
Guided small group tours, hikes and bike trips in Yosemite National
Park and Stanislaus National Forest.
4/2000 – 4/2004 Mount Lookout Tavern Cincinnati, OH
Lead Cook
Managed inventory and ordering for kitchen and bar.
Opened restaurant and bar and prepared food to order.
Responsible for counting cash drawer and bank deposit.
Trained and managed new employees.
1/2000 – 4/2000 Tipton Environmental Inc. Cincinnati, OH
Production Assistant
Installed new computer network and telephone systems.
Assisted in production of electrical control panels.
Assisted in Auto Cad design of waste water treatment systems.
11/1999 – 1/2000 Slice Technologies Cincinnati, OH
Production Assistant
Transferred Windows between sites.
Transferred info from non Y2K compliant machines to Windows.
Provided service to customers with network issues.
Provided Point of Sale equipment maintenance.
4/1997 – 11/1999 Steven W Greenough Co. Cincinnati, OH
Technician
Maintenance of low and mid-volume Xerox copiers.
Provided extensive customer service to aid in network issues.
Traveled to cities to provide service during times of high volume.
Education 1993 - 1995 University of Cincinnati Cincinnati, OH
Completed coursework in the College of Arts and Sciences.
Interests Completed Appalachian Trail thru-hike (2002)
Completed Pacific Crest Trail thru-hike (2007)
Completed Continental Divide thru-hike (2010)
backpacking, hiking, photography, computers, cooking, fishing
Certifications Basic First Aid and CPR (will obtain Wilderness First Responder)
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