Customer Service Manufacturing

CLAUDE WILLIS

**** ********* **** • Yorba Linda, California • 92887

Home: 714-***-**** Cell: 714-***-****

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Are you seeking a experienced highly talented, innovative and quality-focused individual that can work a broad range of all levels of Manufacturing such Procurement, Customer Representative, Planning, Scheduling, Engineering Liaison, and QC Inspection,. Then I’m the candidate. Proving to be flexible, organized with the ability to handle tight deadlines and work in a fast-paced environment.

Professional Experience:

Business Development Aerospace

Boeing Palmdale CA, Huntington Beach CA, and Wichita Kansas

• Primary focus of my role is to secure long term contracts with current and/or prospective customers.

• I have a proven track record in generating sales and capturing new business and for the growth and maintenance of new and existing customers

• Acts as the point of contact with the customer on major accounts. Maintains successful, long-term business relationships and contacts with high-level customer procurement

• Responsible for program status reporting to identify and resolve potential problems and insure contract and schedule commitments are met

• Identify and recommend to the senior leadership team, new product, and customer and market opportunities.

• Involved in the development of major proposals and contracts and participates in negotiations with impact to sales volume and earnings

• Work with Aftermarket Spares Customer Service Team. Coordinate across functional disciplines to achieve customer satisfaction.

• Good written and oral communication skills

• Devise and direct development of new product capabilities that will attract new clients and obtain additional business from existing clients.

• Occasional travel to client locations is required.

Department Manager - Mechanical & Structural Assemblies

Rockwell International Space Shuttles and Boeing Commercial Airplanes

Downey CA, Palmdale CA & Cape Carnival, FL

Responsible for resource allocation (capital equipment, staffing, material and inventory control).

• Responsible for capacity planning and support resources.

• Implement, developed training for departmental employees.

• Ability to lead a multidiscipline technical team.

• Provided technical support in all phases of manufacturing production.

• Proven ability to focus on quality with on time delivery to customers order.

• Highly motivated to make goal in quality requirement.

• Strong leadership skills including organizational, interpersonal and communication skills.

• Knowledge of ISO 9000, AS9100, MIL-I-45208, EN-13485 and other specification.

• Ability to read engineering drawing (Blue print) and use of measuring instruments.

• Closely integrated with other functions, such as marketing, sales and finance

• Experience with union issues such as grievance and arbitration proceedings.

• Managers department budget responsibility in the $30 - 50 million

Manufacturing Engineering Liaison

Rockwell International Space Shuttles and Boeing Commercial Airplanes

• Plan, develop and manage weekly/monthly production schedules for Manufacturing, Assembly

• Microsoft Windows MS Office (Including Word, Excel, PowerPoint and MS Project)

• Develop and execute assembly processes, capital equipment and facilitation plans for new products

• Prepare and update planning data sheets for Manufacturing using Word and CATIA

• Manage liaison activities between shop floor and design engineering for any part rework(MRD’s), design improvement(EO’s), or modification issues

• Prepared Production scheduling and Planning documents for assemblies and Materials

• Prepared and estimated cost of Manufacturing product design and rework.

• Analyzed all project requests and determined their compatibility with manufacturing process

• Develop Flow and Built plans for Manufacturing Assemblies

• Ability to work effectively with CAD/CAM systems or other computer aided manufacturing systems

• Ability to read, analyze, and interpret engineering drawings, technical manuals and policies and recommend changes to procedures.

• Work as the primary liaison with all internal and external suppliers on part development for any manufacturing, inspection, and/or quality issues.

Aircraft Structural Mechanic & Inspection (Commercial)

Northrop Aircraft Operations, Hawthorn CA

• Assembled system components, such as armament, structural, and mechanical components.

• Laid out location of parts and assemblies, according to specifications.

• Tested systems and assemblies for functional performance.

• Installed mechanical linkages and actuators.

• Examined parts for defects and for conformance to specifications.

• Utilized various gages such as micrometers, dial indicators, snap, ring, plug, height, and bore gages

• Utilized various equipment such as CMM, optical comparator, magnaflux, Etamic monitors

• Completed daily inspections using SPC, TQM, blueprint reading, and documentation forms

Aircraft Structural Mechanic & Repair/Modification (Commercial)

McDonnell Douglas, Long Beach, CA Lockheed, Palmdale, CA

• Assembles tail, wing, fuselage, or other structural section of aircraft, space vehicles, and missiles from parts, subassemblies, and components, such as frames, bulkheads, doors, stabilizers, and landing gear, following blueprints and specifications, using hand tools, power tools, and measuring instruments.

• Aircraft interior technician responsible for: upholstering, repairing flooring and cockpit and cabin seating, cabin lighting, passenger convenience items, galleys, advanced communications systems.

• Assembles, disassembles and/or modifies systems by changing, removing, replacing or upgrading aerospace vehicle components to correct failures or implement changes.

Basic area of knowledge and Skills

• Vast experience working as manufacturing engineering in a production environment

• Sound knowledge of assemblies and manufacturing process

• Familiarity with ISO9001/ISO14001 Quality Management Systems

• Excellent management and administrative skills

• Strong analytical skills with ability to handle multiple tasks

• Enthusiastic, goal oriented and excellent team player

• Deep Knowledge of design techniques and related tools

• Proficiency with a variety of software and networked systems including AutoCAD and Microsoft Office Suite to include Word, Excel and PowerPoint, MS Project and MS Excel

• Deep knowledge and ability to perform removals, installations, extensive rigging and operational testing of flight controls, fuel systems, hydraulic systems, environmental systems, engines, landing gear and all associated components

• Working knowledge and experience with finite scheduling through MPR/EPR systems;

Education

• In the absence of an Bachelor's degree, twenty years of related experience

• Proposals, Certified through UCLA

• Production and Operations Management Certified through UCLA

• Airframe and Power plant mechanic school, Certified through Northrop Institute of Technology, Los Angeles, California

• Southwest College, Business Management Associates Degree -, Los Angeles, California

• Vietnam Veteran, USN - Honorable Discharge, Transportation & Logistic

• Previous Top Secret Clearance – Rockwell international/Boeing

Work Experience:

1981 – 2010 Rockwell International / Boeing Defense, Space & Security

1976 – 1981 McDonnell Douglas, Long Beach, CA Lockheed, Palmdale, CA

1973 – 1975 Vietnam Veteran, USN

Personal – Excellent Health

Contact this candidate