Certified Microsoft Customer Service Agent

***** ***** ****** **** 661-***-****

Palmdale, Ca. 93591 ****************@*****.***

Heather West

Objective: To obtain a career in which my typing skills will be utilized and appreciated.

Summary of Qualifications: January 02, 2008 to Present

Certified Microsoft Customer Service Agent

This current job involves data entry, logging information in three separate systems, assisting clients over the phone and via e-mail, as well as contacting different departments for transfers and Technical Support issues. It requires a minimum of 45 words per minute. I have had a few typing jobs in the past as well for small companies because I enjoy to type.

Education: September 2001-June 2005 Littlerock High School Littlerock, Ca

High School Diploma (general Education)

I was an honor roll student for all of my high school career. I was also involved in the Advanced Placement courses (The same level to a college course) in both English and History. I was involved in our Key Club that had fund raisers for new school equipment, the Advanced Placement club that assisted us in earning the funds necessary for our course, and also the writer for our yearbook.

Professional Experience: January 02, 2008 to January 18, 2008

Certified Microsoft Customer Service Agent

We were trained on the product information that we would be assisting clients with and were given an overview of the programs we would be using in order to do so. The typing was a skill that we already had to obtain and I received the job the very day that I was interviewed. Their minimum requirement was 45 words per minute. I am able to type 70.

Languages English

References: Nancy Bullock 661-***-**** Robyn Caire 562-***-****

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