IT Manager

Russell Williams

http://www.linkedin.com/in/russellwilliams

SUMMARY of QUALIFICATIONS

Detail oriented IT professional with a wide range of talents in both systems and network support.

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* Windows 98 ,NT4 ,2000 ,XP, Vista, 7

* Macintosh

* DHCP, DNS, WINS

* Active Directory 2000, 2003 & 2007

* Exchange 2000 & 2003

* MS Office 98, 2000, XP, 2007

* Postini Google spam solution

* Nortel & Cisco VPN & Firewall

* Symantec EndPoint Antivirus

* Network printer, scanner & fax

* Computer repair, support & upgrade

* Barracuda Web & Content Filter

* Blackberry Enterprise Server 4.1

* Blackberry, iPhone, Palm support

* Sarbanes Oxley documentation

* ISDN, DSL, Frame Relay, T1, DS3

* HP & Dell desktops, servers & printers

* Local, LD & 800# wired line support

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PROFESSIONAL EXPERIENCE

Reddy Ice Corporation - Dallas, TX.

2003 - 2009

IT Manager, Systems & Network Administrator

* Hired and managed 5 direct report employees. Provided monthly and yearly reviews.

* Integrated new offices acquired via acquisitions into our network

* Worked with management teams to facilitate and ensure success of projects

* Assisted with the budget preparation for IT Department

* Assisted with developing IT Emergency Handbook and IT goals roadmap

* Performed TCO for new hardware & software solutions

* Consolidated local phone lines at 80+ offices from local carriers to a national telecommunications wholesaler saving the company almost $50,000 each year

* Managed and Lead network conversion & upgrade project, biometric time-clock installation project and WAP installation project for 100 remote locations

* Coordinated project to setup & roll-out over 1400 handheld PDA’s with custom software which delivery drivers used for inventory and creation of sales tickets. I also provided training and ongoing support and maintenance.

* Researched, purchased and implemented Barracuda Web/Content Filter and Postini Google spam filter

* Worked with architects, building contractors and vendors to design and setup server room, network cabling, phone system and external generator at new office location

* Organized and managed the move and setup all office PC’s, servers, printers, voice and data lines to new office building

* Setup and administered Exchange 2003 server and Windows SharePoint server

* Setup and managed Blackberry Enterprise Server 4.1 and supported over 100+ Blackberry devices

* Acted as purchasing agent for all computer hardware and software

* Monitored system performance, diagnosed system issues, performed emergency and scheduled maintenance, oversaw daily backups

* Gave yearly presentation to over 250 people at annual managers meeting

International Speakers Bureau - Dallas, TX.

2002 - 2003

Network Administrator

* Setup and administered MS Windows 2000 Small Business Server, Exchange 2000 server and IIS server

* Migrated employees from Lotus Notes email to Exchange 2000

* Migrated over 400 streaming videos from Yahoo broadcasting to internal Windows Media server, saving the company over $2600 a month.

* Exported over 138,000 records from 8 Lotus Notes/Domino databases; assisted with the data clean up in preparation for importing into SQL databases.

* Designed and implemented a corporate portal web page

* Designed HTML email newsletters and emailed them out to over 6,000 clients and customers each month

* Performed hardware inventory and software audit to bring ISB into licensing compliance

* Worked on management team to develop 1 & 5 year company goals

* Researched, purchased and setup WatchGuard Firewall

* Rolled out Norton Antivirus solution to all employee computers and servers

* Monitored system performance, diagnosed system issues, performed emergency and scheduled maintenance, performed daily backups

Navigator Systems - Addison, TX. 1999 – 2002

Junior Network Administrator

* Designed new Active Directory network structure and Exchange 2000 environment

* Migrated 110+ users from Windows NT 4 to Windows 2000 Active Directory network

* Migrated 110+ Lotus Notes email accounts to Exchange 2000

* Trained 110+ users on Outlook 2000

* Maintained firewall and antivirus solutions for desktop and servers

* Provided key technical VPN & network support for numerous client projects

* Upgraded approximately 60 laptops to Windows 2000

* Implemented plan to backup all production servers regularly using Backup Exec

* Hired and directed wiring contractors for Navigator office build-out

* Y2K preparation and testing

EDUCATION

University of North Texas - Denton, TX. August 1995

Master of Science degree in Computer Education and Cognitive Sciences

Texas Wesleyan University - Fort Worth, TX. December 1990

Bachelor of Science degree in Education

TRAINING AND PROFESSIONAL ACHIEVEMENTS

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* Windows 2000 Professional MCP

* Lotus Notes 4.5 Administration & Support

* Exchange 2003 Design & Support

* Windows 2003 Active Directory Design

* Dell & Apple Certified Technician

* State of Texas public school teaching certificates

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