Administrative Assistant Customer Service

Araceli Maria Alberti

***** ******* ******, #***

Hayward, CA 94544

home 510-***-**** or cell 415-***-****

**************@*****.***

Objective: To acquire a challenging position utilizing interpersonal, organizational, and communication skills in a professional atmosphere.

PROFESSIONAL EXPERIENCE:

1/09 – 2/11 Women’s Recovery Association Front Desk Coordinator-Part-Time House Mgr.

Greet clients and visitors. Maintain daily client attendance in Paradox system. Assist with intake of new clients. Order all office supplies. Maintain personnel files. Dispense medications. Post and receive client payments. Compose letters, formatting and creating. Assure the safety of all clients. Complete daily log notes as well as weekly progress notes required by the State and County. Provide case management and individual counseling for homeless women with children in recovery. Provide transportation to clients for appointments and outside meetings. Educate and provide basic living skills support to clients with mental health issues. Handle emergency and/or crisis situations. Dispense medications.

03/06-12/08 Higher Ground Neighborhood Dev. Program Coordinator

Maintain daily student attendance and provide a safe and appropriate learning environment. Organize daily group activities for youth/staff and volunteers. Update program materials, review client files for accuracy and completeness. Provide daily program set-up, student check-in, transition, check-out and daily set-up of program supplies. Supervise staff, volunteers and outside providers.

1/05 -3/06 SF Gift Center & Jewelry Mart Registration Receptionist

Duties included checking buyer/sellers credentials upon entering, Assuring showroom owners of their daily guest. Greet customers, buyers, owners and sellers upon entering building. Answering all incoming calls. Relieve receptionist for cooperate office.

1/04 – Present Tradeshow Temps Customer Service Rep.

Maintain hospitality desk, directing attendees to appropriate locations, i.e., conference rooms, events, restaurants and local area venues.

2002-2004 Walden House San Francisco Counselor/Adm. Asst.

Responsible for the daily operations of facility. Maintain accurate records of all clients. Assist in planning/implementing family visits and parent-child relations. I was the primary contact between General Assistance, Cal Works and CPS workers.

7/00 – 5/02 Cushman & Wakefield of CA Administrative Assistant

Responsible for typing of correspondence, lease proposals, and lease agreements for five brokers. Also serve as a back-up assistant for 8 brokers. Responsible for brokers expense reports, mass mailings and mail merges.

12/98 – 4/00 Century 21 Baldini Real Estate Administrative Assistant

Responsible for the opening and closing of all escrows. Organized and maintained seller/buyer information in the Professional Real Estate database. Preparation for prospective client meeting. Responsible for setting up showing of properties for new buyers. Responsible for ordering all reports needed for all new listings. Responsible for contract deadlines. Designed flyers for open houses and host open house.

3/96 – 3/2011 Caregiver

Provide in-home support services, i.e., cooking, cleaning, companionship, outings, grooming, shopping, medical appointments and paying bills.

11/95 – 3/97 Olsen Incentives Program Administrator

Responsibilities included answering phones, managed faxes, logging registration forms, distribution of documents to appropriate personnel. Managed employee roster, sold business reports and account codes. Inputted registration forms in the Access database. Responsible for mass Federal Express mailings. Served as Travel Director for (Jafra Cosmetics) for their Spanish-speaking sale representatives.

7/90 – 11/95 Kaiser Hospital – Oakland Administrative Assistant

Provided administrative support to Director and 16 Social Workers. Typed innovative grants, created and designed Skilled Nursing Facility Reports, correspondence, memos, and minutes of meetings. Coordinated meetings and set up appointments. Prepared in-take and phone walk in written requests for social service assistance. Also, responsible for the timekeeping of all the social workers and director.

EDUCATION

San Francisco City College –, Drugs in Society

Chabot College, Hayward – Introduction to Criminal Law

Laney College – Youth Development

Merritt College – Substance Abuse

OTHER RELEVANT EXPERIENCE & SKILLS

Ability to prioritize and/or delegate duties

Able to manage and prioritize multiple projects in a complex and changing environment

Proficient in the use of Microsoft Word , Excel, The Internet, Microsoft Outlook

Proficient in the use of Dictaphone and Ten key

Knowledge of bookkeeping and accounting functions

Fluent in Spanish

CPR/First Aid Certified

Type 60-70 wpm

Current TB test and fingerprint clearance

CERTIFICATES

o First Aid/CPR

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