Manager Maintenance

SUMMARY OF QUALIFICATIONS

Results-driven, professional with over 20 years of workforce experience in global operations and support management, seeking to make a direct impact within a dynamic team by utilizing strengths in security, humanitarian assistance, and leadership. Proven ability to accomplish any given mission in top form, with savings in: time, capital, and human resources. Well-developed time management skills. Strong ability to manage diverse workforce teams in dynamically changing environments. Proactive approach to problem solving. Hold a TS/SCI with polygraph. Proficient with MS Office suite, spreadsheets, and power point. Mission focused team player that will contribute to the overall success of an organization.

SUMMARY OF QUALIFICATIONS

Risk Assessment and Analysis

TS/SCI with polygraph

Training and Development

Team Management

Organization and Communication

Quality Control and Assurance

Charlie Norwood VA Medical Center (CNVAMC) Fisher House Sept. 2011-Present

Volunteer

Provided assistance in performing a variety of administrative task associated with maintaining and supporting the work within the CNVAMC Fisher House.

Assisted manager with admission, registration and briefing of guest of policies of the facility

Assigned rooms and oversee the safety and cleanliness of facility

Orientated guest and visitors to the house

Assisted with functions necessary to the smooth management of the office

Aided in providing telephone assistance, filing and office coordination

Supported the Fisher House in events

Inventoried and tracked property

Communicated with families, guest and other staff members in a courteous manner

Assisted in the placement and or putting together of items that accommodated guest in making their stay trouble-free

Developed rapport with guest

Assisted with simple maintenance of building, lights, sidewalks, and patio area.

US Army Aug. 2009 – Dec. 2010

Satellite and Microwave Operations Chief

Communicated with various levels of personnel daily through both face to face and telephonic conferences; accurately used word processing software to track and set priority of work

Created correspondence to complete weekly reports; maintained files and necessary forms; maintained 7 deployed units completed maintenance budget, funding accordance with policy and procedures; coordinated and participated in unit events.

Served as the Direct Reporting Unit (DRU) Communications Tower Program Manager consisted of 117 towers, located overseas and US deployed regions; facilitated negotiations necessary to secure agreement and actions regarding logistical readiness and existing contracts.

Devised procedures to achieve the most effective and economical support possible.

Responsible for coordinating information with professionals and referring services; telephone assistance and filing of documentation

Coordinated and briefed events within NETCOM/ 9th Army.

US Army Jan 2006 – July 2009

Electronic Technician

Maintained communication within building

Communicated with users and all personnel involved in communication stability

Addressed technical and non-technical issues in a courteous manner

Conducted telephonic conferences for servicing users regarding restoral procedures; maintained facility files and documents; wrote and edited Standard Operating Procedures (SOP)for facility

Created electronic document to ensure equipment maintenance was completed accurately and on schedule

Maintained station log of daily facility activities.

Served as a technical specialist in network problems and emergencies

Oversaw equipment in excess of 1.5 million dollars

Senior Electronic Tech assigned to the North Atlantic Treaty Organization (NATO)

Ensured overall efficiency and management of the integrated Communication Information System (CIS).

Coordinated with all responsible users and sites to resolve network issues

Worked with team members, other technical staff and commercial vendors to resolve complex problems

Installed and troubleshot defects or deficiencies, monitored and responded to faults eliminating and preventing operation and maintenance problems

Maintained cryptographic equipment and certified that equipment was fully operational before utilization

Documented network problems and resolutions for future problems.

provided day-to-day supervision and operation of the functional activities of a network

implemented and configured high availability secure communications LAN/WAN systems

US Army Mar. 2004- Jan. 2006

Instructor/ Writer

Delivered instruction verbally and in writing providing subject matter expertise to an annual 350 personnel

Performed task analysis by research and gathering of data ensuring requirements are met

Trained officers (US and Allied), noncommissioned officers and civilians undertaking Instructor Basic Course (IBC) and Small Group Instruction

Submitted work orders for lab deficient equipment

Maintained student records and necessary forms

Provided students with guidance and academic assistance through individual counseling.

Oversaw equipment valued at 2.5 million dollars

Instructed the use of diagnostic equipment to test, align, and troubleshoot communications equipment

Mentored and inspired students to surpass standards

Daily briefed students progression to higher staff

Evaluated and tested students on learned curriculum.

US Army Jan 2001-March 2004

Recruiter

Interviewed, counseled, and qualified 75 applicants for enlistment

Identified and cultivate community centers of influence

Presented formal and informal advantages of the Army thru classroom and auditorium presentation in a school setting

Maintained statistics on recruiting program, areas of responsibility and schools

Prepared plans and recommendations of actions

Maintained prospect cards, school program folders, and prospecting lists

Ensured proper security and disposal of applicant information

Conducted training necessary for applicants progression

Enlisted 95% of contracted applicants.

US Army July 1996-June 1999

Maintenance Supervisor

Served as maintenance supervisor

Responsible for resources, accountability, and readiness of facility

Maintained all shop documentation consisting of SOP’s, safety, and soldier evaluations

Managed workload to ensure priorities are met

Monitored the acceptance and release of all equipment through automated software and files

Conducted training of work order submittal to subordinate units

Facilitated in-house training of shop procedures; communicated with higher staff on unit equipment and deficiency percentage

Tracked higher priority equipment and communicated weekly status.

Oversaw the accountability of shop equipment and repair parts valued in excess of 9 million dollars

Maintained, monitored, coordinated, and directed the technical proficiency of 18 repair personnel for the battalion direct support Electronic Light Maintenance (ELM) Facility

Developed plans of action in support of tactical exercises maintaining 75% communication stability

Coordinated convoy to and from training areas, repaired, maintained and installed equipment within a tactical environment.

EDUCATION / CERTIFICATIONS

Troy University, B A Major: Computer Science, GPA 3.20

Cochise College Associates of General Studies, GPA 3.0

Interconnect Cisco Networking Devices (ICND1)

Baptist Hill High School Diploma

Administration and Leadership Training, Senior Leadership Course (SLC)

Administrative Procedures and Documentation, Army Recruiter Course

Supply Clerk, Unit Supply Clerk Course

Honors, Awards

Earned Gold Recruiter Badge and Covenant Ring, Top Senior Recruiter

References available upon request

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