Project Manager - Sales Representative - IT

IT - Information Systems Management / Project Manager

Qualification Summary: ___________________________________________________________

Over 10 years experience in management and customer support with focus in the travel, Telecom and IT industries. Fluent in English, Portuguese with a working knowledge of Spanish and French. Strong interpersonal and organizational skills with the ability to perform multiple tasks while maintaining strong attention to detail. Excellent oral and written communication skills with proven ability to develop successful presentations and work effectively in a teamwork environment.

Computer Skills: _________________________________________________________________

• Programming: Basic knowledge of SQL, Java, HTML, C++, .NET and Visual Basic

• Platforms: Windows Vista, knowledge of Linux and FreeBSD

• Software: MS Office, Visio, MS Project, Photoshop, SmallWorld (GIS) and ARS Remedy (CRM)

• Networking: Knowledge of LAN and WAN principles and implementation.

Work Experience: ________________________________________________________________

AboveNet Communications Inc. (f.k.a. Metromedia Fiber Networks)

Project Manager / Fiber Optic Engineer

McLean, VA, 2000 - present

• Coordinated the efforts of four different departments in the delivery of contracted services. Including data-center hosting, managed network services and the provision of fiber optics and Telco circuits.

• Assisted in the development of a comprehensive client and space layout database using MS Access and Visio (CAD). Participated in team auditing and enhancing internal policies to ensure AboveNet’s (Metromedia’s) compliance with I.S.O. 9000 standards.

• Involved from the initial sales meetings with prospective clients through the planning and installation phases to ensure the effective delivery of resources such as power, space and bandwidth.

• Fostered existing business relationships while increasing the amount of contracted services and revenues. Proven success in addressing customer concerns such as billing disputes, contract renewal, and service related issues. Commended for my client service and negotiating skills that were instrumental in retaining 12 major clients including Voxeo, Speedera and Living Nexus Inc. This ensured continuing revenues exceeding US$ 500,000 annually.

Work Experience (cont.): __________________________________________________________

Doubletree / Hilton Hotels

Guest Services Supervisor

Washington, D.C., 1992 - 2000

• Supervised front desk staff and its operations to ensure clients’ satisfaction with accommodations and meeting spaces.

• Assisted in the development of new forms, procedures, and training methods to improve client services, teamwork efficiency and quality controls.

World Bank

Microsoft Office Consultant

Washington, D.C., 1996 – 1997

• Awarded consultancy assignment to prepare customized and complex PowerPoint presentations for executives at The World Bank during economic forums held at the bank’s headquarters in Washington D.C.

• Performed all the scanning, image editing, document integration and animation. Commended for quality and creativity and for meeting the bank’s strict deadlines and requirements.

Four Seasons Hotel

Guest Services Agent

Washington, D.C., 1990 - 1995

• Addressed client’s needs problems and requests at the prestigious Four Seasons Hotel in Washington, D.C.

• Provided services such as, reservations, sales and meeting planning in the fast-paced and demanding hotel environment.

Banco Itaú S.A.

Master Facilities Operator

São Paulo, Brazil, 1986 -1989

• Monitored computerized facilities controls such as hydraulic, electric and security systems at Banco Itau’s headquarters, the second largest private bank in Latin America.

• Assisted in the development of Banco Itau’s first emergency response database, which identified and contacted security, fire, and facilities personnel in over 600 office branches nationwide.

Education: ______________________________________________________________________

B.S., Decision Sciences and Management Information Systems; Minor, Information Technology

George Mason University, Fairfax, VA - 2000

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