Customer Service Sales

Margaret A. Falletta

*** ***** ***** ******

Christopher, IL 62822

Home: 618-***-**** Cell: 618-***-****

Summary

More than 30 years administrative/clerical/customer service/data entry experience

Dedicated, conscientious, detail-oriented and dependable

Works well independently, or as a team member

Able to take responsibility for achieving goals and meeting deadlines

Experienced in Microsoft Word and Excel

Experience

Direct and coordinate activities of businesses concerned with the production, pricing, sales, and distribution of products.

Review financial statements, sales and activity reports to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Greet customers, determine nature of business and direct to appropriate destination.

Provide information regarding activities and location of departments, offices and employees within organization.

Operate variety of office machines, including faxes and copiers.

Supervise employees, distribute work, schedule vacations and record time sheets.

Type and proof memos, reports and invoices.

Accurately track errors on large inventory data base and total daily sales

Employment History

Natural Enrichment Industries, LLC Human Resource Assistant Sesser & Herrin, IL

10/2009 - 4/2011

Kneaded Comfort Massage Therapy Owner/Operator Christopher, IL

07/2004 to Present

Man-Tra-Con Resource Room/Data Entry/TAA Fiscal Specialist Marion, IL

03/2006 to 10/2009

Technicolor Universal Assembler Pinckneyville, IL

11/2004 to 4/2006

Coulterville Care Center CNA Coulterville, IL

2002 to 04/2006 (dropped to PRN worked both jobs)

Red Bud Regional Hospital Insurance Verifier Red Bud, IL

2001 to 2002

Sparta Community Hospital Out-Patient Clerk Sparta, IL

1996 to 2001

Valley Steel Products Company Office Manager Sparta, IL

1975 to 1992

Education

Southwestern Illinois College Massage Therapy Belleville, IL

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