Customer Service Engineer

Tracy Wolff

***** ********* *****

Eastlake, OH *4095

(H) 440-***-****

(C) 440-***-****

*****@***.***

EXPERIENCE:

RPC ELECTRONICS BUYER / PLANNER / ACCOUNT MANAGEMENT

HIGHLAND HEIGHTS, OH

2004 - PRESENT

• Strong methodical and logical problem solving

• Purchase goods, services and supplies to ensure manufacturing requirements are meet

• Enter Purchase Orders and distribute to suppliers

• Maintain price and delivery confirmations

• Manage inventory levels to support business objectives (KanBan and FIFO)

• Analyze and maintain MRP

• Prepare and advise Forecasts

o Provide suppliers Forecasts and Blanket order

• Manage supplier performance, handle and defective material (RMA’S) or freight claims

• Handle / Process quality related issues

• Communicate any delivery or production problems

• Create work orders

• Create quotations

• Coordinate purchasing activities with other departments to acquire inventory in cost and timely manner

• Read and enter BOMS and drawings

• Manage and support customer accounts

PHILIPS (formerly PICKER / Marconi) / SOURCEONE

HIGHLAND HEIGHTS, OH CUSTOMER SERVICE / ACCOUNT MANAGEMENT

1995 – 2004

• Answer incoming service / problem calls

• Distribute calls

o Inform the involved field engineer of customers needs

• Schedule service calls

• Process orders

• Communicate any delivery or service problem with end customer or distributor

• Promote durable medical products

EDUCATION - LAKELAND COMMUNITY COLLEGE 1992 – 1994

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