Customer Service Manager
Resume:
Jeff Baker
Atlanta, GA 30309
**********@***.***
Summary of Qualifications:
Eleven years’ experience managing large volumes of time-sensitive assignments requiring a high level of analytical and organizational abilities with minimal supervision. Extensive experience with telephone work, research tasks, and customer service. Twenty two months of experience performing mobile surveillance and obtaining incriminating video documentation with assignments often running from eight to twelve hours.
Experience :
Equifax/Manpower Direct, Alpharetta, Georgia
January, 2009-July 2012
Information Analyst
*Analyze open source materials and write abstracts of one to three sentences on the inquiry subjects provided by the client.
*Compare and contrast account holder’s information with the information in the open source document to confirm if there is a valid match.
*Report any inconsistencies to immediate supervisor.
*Operated at a 96 percent accuracy level at the last quarterly review.
*Regularly exceeded performance quotas.
*Perform other administrative tasks relating to division operations on an as-needed basis.
Advantage Surveillance, Smyrna, GA
October, 2006-August 2008
Surveillance Investigator
*Conduct mobile and stationary surveillance on insurance claimants to confirm validity of injuries. Obtain video documentation of claimants’ activities outside their residences.
*Familiar with operation of Sirchie van surveillance equipment.
*Transfer all video documentation from the Archos AV404 DVR to CD
using Microsoft Media Player software and ensure footage is delivered
to the corporate headquarters in Thomasville North Carolina.
*Write timely, detailed reports on assigned activities and e-mail them to the area manager. All office correspondence and reports done using Microsoft Word, Excel, and Outlook software.
*Holding valid Private Investigator license through the Georgia Secretary of State (license number PDE047761).
Sterling Associates, Atlanta, GA
1995–2006
Credit Investigator
*Perform background investigations on apartment and/or employment applicants, as well as criminal background upon request.
*Analyze credit histories of applicants, interview references, and identify factors that might disqualify them from obtaining an apartment or position with our client.
*Access additional reference materials from commercial print sources or government web sites to aid in the investigations.
*Conduct investigations in full compliance with Federal privacy laws.
*Perform skip tracing, data entry, and filing for our collections department on an as-needed basis.
*Ensure all sensitive information handled is properly secured to prevent identity theft or accidental release.
Education
Georgia State, Atlanta, GA
1986-1991
B.S., Criminal Justice
*Study investigative methodology.
*Learn the history of American law enforcement institutions and administrative procedure and terminology.
*Complete three-month internship with institution relevant to the degree and coursework. Write a 20 page report every two weeks summarizing experiences and observations and attend meetings where experiences are shared and discussed with other students.
*Complete courses in related subjects, including Drug Use and Abuse, Domestic Violence, Abnormal Psychology, and Revolutions in Society.
National Center for Paralegal Training Atlanta, GA
1995-1996
Generalist Diploma
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