Customer Service Sales

Victor J. Sosa

**** ********* ******, ***. **

Riverdale, NY 10471

Home Phone 917-***-****

************@***.***

OVERVIEW

Seeking a challenging position offering opportunity for career growth and advancement where my skills and experience will allow professional contribution in an agency setting.

EDUCATION

Jan 02 – Dec 05 Universidad Catolica de Santo Domingo, Dominican Republic

Business Management

Feb 10 – Present ASA College, New York, NY

Criminal Justice

TRAINING

Jan 10 BlackHawk Security School

Fireguard NY License

WORK HISTORY

Aug 06 - Jul 08 Sam’s Club, Secaucus, New Jersey

Receiving Clerk

• Received and put away stock

• Greeted and waited on customers in the retail store

• Answered telephone and take orders over the phone

• Processed customer invoices/credits

Oct 03 – Apr 06 Orange Dominicana, Santo Domingo, Dominican Republic

Supervisor

• Greeted and assisted customer in retail store

• Mantained supply inventory by checking stock to determine inventory level; put in order for merchandise and supply.

• Mantained records and data for customers telephone usage.

• Participated in the interviewing and hiring process.

• Provided in-service training of all staff.

• Secured data system and back-up program

Jun 02 – Sep 03 Sosa & Associates Law Firm, Santo Domingo, Dominican Republic

Clerical and Administrative Duties

• Answered phones, made copies and filed documents.

• Completed documents by typing data from recordings.

• Verified documents by proofreading documents.

• Contacted clients to set-up appointments.

Jan 01 – Apr 02 Nearshore Call Center Services, Santo Domingo, Dominican Republic

• Resolved problems over the phone

• Customer service

• Received e-mails and answered back

Sep 98 – Dec 2000 Aeromar, Santo Domingo, Dominican Republic

• Provided in-service training of all staff.

• Customer service

• Provide travel information to the customer of the airlines

• Fare information, schedules

• Also handle airlines ticket sales, reservation changes.

COMPUTER SKILLS

Microsoft Word, Excel and Power Point

BILINGUAL

English/Spanish

References Available Upon Request

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