Customer Service Software

Location:

Posted:

October 19, 2012

ChikeNzewi

******@*****.***

OBJECTIVE:

To obtain an Information Technology / Desktop Support Position with a company where I can

apply my skills and experience to help enhance the company’s operations and maintain customer

service satisfaction. I have a strong work ethic, great flexibility, and excellent customer service

skills.

TECHNICAL SKILLS:

Windows 2000/ XP/ VISTA/ 7 Windows Server 2000-2010 Linux/Unix

MS Office 2000-2010 MS Exchange Mac OSx

Oracle FoxPro TC/IP

SQL Server SAP DP Umbrella

PROFESSIONAL EXPERIENCE:

Ashley Dental 3/2006 - Present

Desktop Support Specialist Houston, TX

Provide investigation, diagnosis, resolution and recovery for all hardware/software problems.

Maintain overall ownership of user’s issue and service ensuring that they receive resolution

within a reasonable timeframe. Provide initial assessment of urgency and business impact on all

support calls. Manage service requests, software installations, new computer setups, upgrades,

etc. Maintain patient’s database (Open Dental, Starbyte Solution, CareStream Dental), daily

data communication transactions, problems and action taken, installation activities, and

monitors/performs daily backups of servers.

Kodi Communications 5/1994 - 3/2006

Senior PC Support Specialist Houston, TX

Installed, configured and upgraded operating systems and software using business, financial, and

administrative application practices. Monitored LAN’s and WAN’s. Skills used in

troubleshooting, reimaging user profiles, solving hardware and software installations problems,

and instructing users on new and/or upgraded computer applications and hardware. Frequently

used initiative and independent judgment within established guidelines and procedures and

organized own work, set priorities and met critical time deadlines. Communicated effectively

with internal and external contacts. Partnered with internal departments to supervise and manage

system mergers, employee relocations, departures, and additions. Other responsibilities include

tracking hardware assets and managing repair and warranty programs.

EDUCATION:

University of Houston - Bachelors of Art