Customer Service

GLENDA L. BAKER

***** *********** **.,

Clio, MI 48420 **************@*****.***

(H) 810-***-**** (C) 810-***-****

FOCUS: Reliable, conscientious, and personable office support for your organization. Office efficiency and a positive, respectful, yet self-directed attitude are critical goals.

PROFILE: Decisive, yet manageable self-starter, given responsibility for cash handling, maintaining inventory, training new employees, and security/set-up functions early in career. Extensive customer service experience. Demonstrated abilities to work closely with management team as well as co-workers. Utilizes feedback for improvement. Dedicated, loyal employee willing to learn new skills and go beyond the basic assignment to benefit the company.

STRENGTHS:

• MS Office Applications

• 17 Years Customer Relations

• Professional Correspondence

• New Employee Training

• Extensive Multi-Tasking Experience

• Typing: 35-40wpm

• General Office Equipment

• Basic Bookkeeping Principles

• Computerized Accounting

• Multi-line Phone

• Confidentiality

WORK EXPERIENCE

United States Postal Service, Burton,MI August 2001 - Jan 2012

Postal Carrier, Customer Service Clerk

• Created monthly safety newsletters for the Flint District Post Offices

• Created business correspondence for Station Manager

• Assisted supervisors with scheduling route coverage

• Resolved customer complaints. Examples: carrier issues and lost mail or packages

• Searched and verified accuracy of shipments utilizing company database

• Conducted cash transactions for various mail-related services

• Performed data entry

• Answered multi-line phones and operated Public Announcement (PA) system

• Sorted, processed and delivered mail

Buell Lake Patio,

Clio,MI December 2001 - March 2003

Bartender/Waitress

• Maintained inventory for both restaurant and bar

• Oversaw both opening and closing responsibilities

• Oriented and trained new employees. Examples: procedures, menu, customer satisfaction

• Responsible for in house cash and accounting of daily till receipts

• Used independent judgment to monitor customers for sobriety/liability issues

Blockbuster Video,

Mt.Morris,MI August 1999 – March 2001

Clerk

• Provided customer service

• Maintained inventory

• Handled money and made bank deposits

• Opening and closing responsibilities

• Trained employees

EDUCATION

Mott Community College - Flint, MI

Accounting Certificate of Achievement – May, 2012

High Honors, GPA: 3.89

Related Courses

• English Composition

• Business Math

• Principles of Accounting I

• Applied Accounting

• Payroll Accounting

• Microsoft Access

• Microsoft Excel

• Principles of Management

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