Tamara C. Laster/ Graphic Designer

Location:

Posted:

July 10, 2011

Tamara C. Laster

EXPERIENCE

CITIBANK N.A. Jacksonville, FL

DOSS Fraud Specialist III Jul. 11-Present

Home Depot Credit Services Fraud Specialist II Feb. 09 – Jul. 11

Bankcards/Transaction Fraud Fraud Specialist I Oct. 07 - Feb. 09

Respond to customers via phone and /or written communications

Investigate unbilled and posted transactions for fraud activity

Proactive in identifying potential concerns with customers’ accounts and bank fraud policies

Contact card members to verify changes, requests and potential fraud applications

Research and make appropriate decisions regarding complex situations

ASHLEY FURNITURE HOMESTORE Jacksonville, FL

Guest Services Representative Aug. 05 - Aug. 07

Assisted sales representatives and consumers with furniture and/or home accessory purchases

Maintained accuracy of orders for shipping and delivery

Trained co-workers to perform using computer applications to maintain efficiency of invoices

Provided sales and management teams with clerical support

WEBB INTERIOR FURNISHINGS Jacksonville, FL

Assistant Office Manager Jul. 04 - Jul. 05

Maintained accuracy of furniture and/or assessory orders for shipping and delivery

Trained new sales representatives on furniture and accessory sales from over 200 companies

QUALIFICATIONS

• Culture Awareness Team Representative

• Rewards and Recognition Representative

• Voice of the Employee Representative

EDUCATION

The Art Institute of Jacksonville, FL Douglas Anderson School of the Arts

Graphic Design Major Visual Arts Major

Associate of Arts High School Diploma

July 2007-September 2010 Aug 1994-June 1998

SKILLS

Knowledge of Microsoft Word, Excel and Power Point

Ability to work cross platforms, Mac and PC

Proficient in Adobe software In Design, Illustrator, Photoshop and Acrobat Professional

Basic knowledge of HTML and CSS

~References Available Upon Request~