Customer Service Sales

C U R R I C U L U M V I T A E

Name Kunder Subhash Babu

Email address *************@*******.***

Mailing Address C/311, Nirmal Apt,

S.V Road, Navghar X- Road #3,

Bhayander (E),

Thane – 401105,

Maharashtra, INDIA

Mobile No. +91-897*-****-**

Landline No. +91-22-281*****

OBJECTIVE :

Doing innovative, performing my duties with confidence and being competent in my work.

Sincerity and dedication are of utmost importance for me.

Adapting to new things and changes quickly.

EDUCATIONAL QUALIFICATION :

Passed the 2nd year of B.com from Mumbai University in the year 2002.

Passed the 1st year of B.com from Mumbai University in the year 2001.

Passed H.S.C. with 56.67 % in Commerce stream from the Maharashtra State Board of Secondary and Higher Secondary Education Divisional Board.

Passed S.S.C. with 50 % from the Maharashtra State Board of Secondary and Higher Secondary Education Divisional Board.

Computer Fundamentals (Microsoft office - Excel, Word, PowerPoint, Ms Outlook, Internet) from Prestige Computer Graphics Computer Education in the year 1999.

Diploma in Financial Accounting (Tally) from Sky Infonet Computer Education in the July 2002 with Grade A.

Diploma Course in Human Resource Management (IHRMS).

Advance Certified Course in Computer Hardware & Networking (Computer Assembling & its parts, Trouble Shooting, Formatting Hard Disk, Window Setup Installation, Installation of software’s, Anti Virus, Printer Installation, Networking Concepts Viz; LAN (Peers to Peers), Knowledge of Clamping LAN Cable (RJ 45), Knowledge of NET Gear Switches,Network Printer etc.) from Balsara Computer Services in November 2002.

ACHIEVEMENTS/CAPABILITIES

Received several Certificates from Various US Army Battalion and Commanding Units during Operation Iraqi Freedom for professional competence and steadfast commitment towards work.

Received Medal from Major Lynch of 101st Airborne Division during Operation Iraqi Freedom.

Contributed Service to Help Age India & NASEOH.

Having almost 5 years of experience in working with US Army in Various Base in Kuwait.

Having more than 4 years of experience in Office Administration Field.

Use to handle more than 180 employees (Americans/TCN/Local Hire) in Camp Virginia Branch, Kuwait as a Branch Administrative Associate II.

Good Computer Knowledge.

Good Command over both Written & Oral English.

Capable to work under uncommon schedule including Nights, Weekends and Holidays.

Very much familiar with Rules & Regulation, Safety Procedures, Climate Condition & Environment in US Army Camp (Ordinary/Desert).

PROFESSIONAL EXPERIENCE

Working for Pratham Infotech (March 2008 till date) as an Admin Manager.

Job Profile:

• Supervise and manage all day-to-day office administrative activities.

• Vendor Management & Office Administration (Adequacy of Stationary / Provisions / Refreshments / adequacy of Sub Staff) Courier & Dispatch (Inward / Outward / Outstation).

• Co-ordination and maintenance of systems related to House Keeping.

• Managing vendors and keeping track of cycle of all maintenance contracts and AMCs.

• Handling complete Facilities and infra structure of office and liaising

with contractors and interiors for the same.

• Liasioning with external agencies (Police / municipalities / corporation / premise security agencies / Premises Co-op Society) and government bodies like MTNL, BEST, BMC..

• Monthly updating of the Leave records of all the Employees.

• Maintaining the records of the employee by maintaining their personal file.

• Query and grievances handling of the Employees.

• Participating and Discussing with Management regarding the new policies.

Worked for CSA Ltd, PWD-CENTRAL/Camp Virginia, Kuwait (US Army Base) (From July 2005 –Aug 2007) as a Branch Administrative Associate II.

Job Profile:

• Under the direct supervision of Branch Manager performs a Variety of administrative, clerical, filing and general office duties.

• Prepare Daily Personnel Statistic Report.

• Monitors and Maintains Overtime, Sick & P-time tracker for all branch assigned employees (Eastern & Western/Local Hires).

• Prepare and Maintain Vehicle Rotational Plan for Branch.

• Prepare Weekly Mileage Report for all Leased vehicles assigned to Branch.

• Prepare Weekly Meals and Transportation report for all assigned Eastern employees.

• Prepare and send Bi-weekly Overtime usage and Projection to Department.

• Prepare Hire packet (Employee Offer Worksheet-EOW)

• Maintains Alert Notification Recall roster (Western/Local Hire) for the Branch.

• Maintain Personnel file for all Western/Local Hires and Eastern employees assigned to the branch.

• Tracking Employees 30/60/90 days & Annual Performance Appraisal & LOI (Letter of Intent)

• Monitors and Maintain the Branch Manning Roster.

• Maintain Personnel’s Data Roster and keep track on badge, visa, and contract expiration.

• Prepare Installation Access Application (ASG-KU PMO FORM 190-16.1) / Exception policy letter for employees in order to upgrade or renew Installation Access Badge.

• Schedule service appointments for all Vehicles assigned prior to the date due.

• Verify Timesheet accuracy; prepare vacation schedules and vacation timesheets for all employees.

• Uses Microsoft word, Excel and PowerPoint to complete daily, weekly or monthly reports as required.

• Operates all office Equipments, PC Computer and printer, calculator, Xerox machine, shredder etc.

• Answers telephone for all incoming and outgoing calls in a courteous and professional manner.

• Acting as a mediator between management and employees.

• Regular interaction with Camp Virginia Command Cell, Department personnel’s and providing best of my service and guidance to the employees.

• Performs other related tasks as directed.

Worked for CSA Ltd, S&S/DUST, Camp Doha, Kuwait (From Oct 2004 – July 2005) as a Supply Technician.

Job Profile:

• Performs Issue and Turn-In items such as Cots, Tents and other CTA items (Ice Chest, Food Containers, Chairs etc.)

• Prepare Weekly CTA Report.

• Performing Inventories and Location survey.

• Using FEDLOG System to find characteristic of Item.

• Identifying NSN (National stock Number) of all Component and Building tents, making sure that all the components are included according to the Component List.

Worked for CSA Ltd, ATMB/OFFICIAL TRAVELS OFFICE, Camp Wolverine, Kuwait (From Feb 2003 – Oct 2004) as a Document Controller.

Job Profile:

• Performing Clerical and general office work.

• Responsible for preparing daily, weekly and monthly report data, assisting customers, and tracking GTRs and categorization data for the Official Travel Office..

• Verify the accuracy and completion of GTRs before processing and then coordinate shipping of GTRs to appropriate accounting agency, i.e. Defense Finance and Accounting for the Army, Navy, Air Force and Marines.

• Performing customer service functions for the Official Travel Office.

• Load Government Travel Request in computer to maintain a tracking system for orders processed.

During the Tenure also Worked as Document Clerk cum Customer Service Personnel in ATMB/CENTRAL RECEIVING AND SHIPPING POINTS – Camp Doha, Kuwait.

Job Profile:

• Receiving pre-clearance notification certificate from the courier companies (DHL/FedEx/UPS/MILITARYCARGO) prior to the delivery of the shipments to Camp Doha - Kuwait.

• Scrutinizing the certificate and sending the same to ITO office for stamping, and after proper stamping handing over the certificates to the courier companies for the delivery of the shipments.

• After receiving the shipment sorting them according to their class (Class – II & Class –IX), and segregating personal packages with CRSP Team.

• Contacting the customers to pick up their shipments from the customer desk service.

• Maintaining proper inventory of the cargo and logging them in the proper books.

• Preparing a consolidated DRS (Daily Activity Report) by retrieving the relevant data from the report of the different sections under CRSP (DHL, FedEx, Ups, Container movement, Military cargo).

• Providing service to the best of my ability to the US Military, Civilian customers and CRSP team as a whole. Observing, abiding and following safety rules and regulations.

Worked for Divya Textile, Mumbai (From July 2001 – May 2002) as a Account Assistant.

Job Profile:

• Preparing Vouchers, Sales Invoice and Packing List.

• Maintaining Purchase, Sales register and proper filing.

• Maintaining proper records of Inflow of Raw materials.

• Maintaining records of all creditors and arranging payment on due date in accordance with the availability of funds.

• Performing various banking activities i.e., Depositing Cheques, D.D, Collecting bank advices etc.

• Visiting various Government department such as Sales tax, Income Tax, Provident fund, ESI, etc.

• Calculating and Remittance of monthly returns i.e., Sales tax returns, Provident fund and ESI.

PERSONAL INFORMATION :

Name Kunder Subhash Babu

Date of Birth 09th June 1976

Nationality Indian

Languages known English, Hindi, Marathi & Tulu

Gender Male

Marital Status Single

Hobbies Listening to Music, Communicating with people, Trying out new things, Learning new things.

Extra curricular activities Cricket, Listening to Music’s, Watching Movies, Drawing & Surfing Internet.

Career Interests Strive to achieve perfection in the fields of Office Administration & Public Relations.

Passport Details PP # : J 2880344

Date of Issue: 08/09/2010

Date of Expiration: 07/09/2020

(Kunder Subhash Babu)

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