Technician Software
Resume:
Cynthia Gonzalez
Memphis, TN ***25
**************@*****.***
Objective: To pursue a challenging position that will allow me to use my skills and
gainfully employ new ones. (I am bilingual as well.)
Experience: 05/09 – present ABBTech Staffing Services Memphis, TN
Help Desk Support (Contractor @ IRS)
• As a Computer Assistant in Desktop Group C, Memphis Territory, my duties are mostly developmental assignments for a GS-2210 position within the MITS organization. My primary duty is to resolve, manage and disperse ITAMS problem tickets and move request tickets assigned to the Desktop Group in Memphis and the Telecom groups in Memphis and Nashville. Whenever possible, I use my knowledge and skills to resolve tickets upon first contact with the customer. Otherwise, I assign them to the next technician in the rotation and notify the customer who their technician will be. To date since I began here, I have closed over 500 tickets. My on-time percentage for tickets worked is above 90 percent. I resolve a variety of service-related tickets, such as replacing peripheral devices, establishing user accounts on the server domain and installing above-baseline software. I also troubleshoot a range of applications and software, including the Report Generating System (RGS), Contact Recording, Customer View, Secure Messaging, and several Microsoft Office products. I am proficient with a variety of remote tools, like Remote Desktop Console (RTC), and Tivoli Remote. I am involved with several projects, such as Disaster Recovery, Workstation Refreshment, and New Hire equipment configuration. Some of my other assignments include participating in the equipment inventories conducted by Integrated Equipment Group (IEG), ITAMS Problem Administrator for the Memphis Territory, and removal of computer accounts and endpoints. I helped prepare PCs for deployment by loading the Common Operating Environment (COE) image, installing and upgrading approved software, installing all required security patches. I also run the Altiris Console, in which we use to build both laptop and desktop computers coming in for New Hires across the country.
10/08 – 11/08 PDS Technical Services Senatobia, MS
County Technician (Temp. Contractor)
• Download and upload memory cards
• Diagnose and repair problems on the TSX unit and the OS
• Run Logic and Accuracy test on units
06/07- 10/07 Remedy Staffing (Flextronics) Memphis, TN
Laptop Repair Technician
• Diagnose, troubleshoot, and repair laptop computers
• Thorough knowledge using test equipment to run diagnostics
• Various tests used for units, such as: ASD, DORSEY, SMC, etc.
• Maintain accurate records for laptop repairs
03/07 – 06/07 Solectron (CompUSA: individual contractor) Memphis, TN
Laptop Repair Technician
• Diagnose, troubleshoot, and repair laptop computers
• Thorough knowledge using test equipment to run diagnostics
• Maintain accurate records for laptop repairs
07/06 – 02/07 Lifetime Ind. Memphis, TN
Order Puller
• Read and pull orders for stores
• Distribute orders for shipment
2/05 – 02/07 ABXAIR/ DHL Memphis, TN
Sorter
• Sort packages by destination ID
• Unload and load trucks
• Scan packages into the computer
10/03 – 11/05 Documart Collierville, TN
Embroidery / Bindery
• Operate a sewing and embroidery machine
• Digitize logos to be sewn on apparel for small and large businesses
• Cut and box business cards, assemble note pads, and books, etc.
12/00 – 11/02 Mega Market Memphis, TN
Cashier
• Operate a cash register or electronic scanner
• Receive cash, check, or change payments, and issue receipts
• Responsible for refunds, credits, and / or change to customers
• Answer questions and provide information to customers
05/97 – 10/00 Customized Staffing / Help Inc. Memphis, TN
Assembler / Packager / Housekeeper
• An assembler using blueprints, diagrams, guides, reference marks and work orders
• A packager who requisitioned and stored shipping materials and supplies to maintain an inventory of stock
• A housekeeper who performed tasks to keep apartment complexes in a clean and orderly fashion while working in a fast paced environment
Education: 05/03 – 04/04 New Horizons Computer Learning Cnter Memphis, TN
Microsoft Office Program
04/06 – 04/08 Remington College Memphis, TN
Associates of Applied Science Degree in
Electronics and Computer Technology
References: Available upon request
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