Manager Customer Service

Location:

Sandy Springs, GA, 30350

Salary:

30,000

Posted:

January 03, 2011

Contact this candidate

Resume:

**** ********* **** ***** ***** 678-***-****

Sandy Springs Ga 30350 **********@*****.***

• Objective: To obtain a career using my Portuguese Brazil background to help a US Company meet their growing demands

• Dedicated customer service professional with 7+ years of experience in fast paced computer and educational settings. Consistently worked to make improvements of inventories and international shipping

• Strong knowledge of the Portuguese language, having more than 6 years of experience with the Brazil country and culture. With over 6 years working with the Brazil community in Metro Atlanta.

Professional Areas of Expertise

• MS Office

Issue Handling & Resolution

Detail Oriented Analysis

Teambuilding & Training

Fast Learner • Detailed Inventory

MS Excel

Professional Experience

U.S headquarters of Jehovah’s Witnesses Brooklyn, NY 1995-2004

Asst. Manager, 1995-2002

Responsibilities/Accomplishments included but not limited to:

• Provide daily inventory report of incoming and outgoing furniture purchases

• Check inventory report to determine what caused discrepancies or out-of-balance items

• Fill requisitions and shipped to the international market.

Used AutoCAD application to assist clients in furniture procurement

Managed purchasing and shipping of furniture to 110 international Branch offices around the world.

Responsible for stockroom accuracy and assigning material for production orders.

Managed a department of upward of 30 workers

Verifies, checks discrepancies on stock quantities, packaging, quality.

Promoted organization’s standards for personal safety and proper equipment usage

Office Manager, 10/02 to 7/04

Promoted to the position of office manager. Held responsibility of oversight of administrative aspects related to the furniture store.

Responsibilities/Accomplishments included but not limited to:

Handled all paperwork for production and shipment of inventory to 100 Branch offices

Worked closely with clients to understand needs and worked to meet them

Worked with I.T. department to create custom software to improve work processes and handle technical issues related to them

Assisted in enhancing applications as needed

FEDEX Edison, NJ 2004-2005

Courier Dot Driver

Primary responsibilities included package handling and ensuring timely deliveries.

Accidents Free Records

Fulton County Transportation Atlanta, GA 2006-Present

Driver

Provide transportation to/from Fulton County Public Schools for students of various ages. Also provide transportation for special events/ school arranged extra-curricular activities. Clean driving records with Class B for over 4 years. Defensive Driving Course. CDL with Air Brakes Endorsement, School Bus Endorsement and Passenger Endorsement

Education and Training

St. Paul H.S St. Paul N.C. Graduated 1993

Training: From 1995-2004 completed numerous courses and seminars in public relations, public speaking, organization and leadership.

Belleville MI Graduated 2004

Portuguese Speaker: 6 years of Portuguese Training, Community Management and Organization

Public Speaker in the Atlanta Ga.

Personal/Professional References

Phil Gomes

Furniture Department Manager

124 Columbia Heights

Brooklyn, NY

718-***-****