Customer Service Human Resources

April Sands

*** **** *** ******

Ferris, TX *****

Cell # 214-***-****

Objective

To obtain a position within the Dallas County area in which my customer service experience and general skills will contribute to greater office efficiency and productivity.

Skills

Over the past several years I have had the opportunity to perfect my ability and hone my skills with customer concerns and complaints in a timely and professional manner. I possess extensive customer service and cash handling experience and have proven myself to be trustworthy. I had the opportunity to prove my leadership skills as a Team Leader at Jack in the Box. I have recently gone back to further my education in pursuing my Bachelors in Human Resources.

Experience

Team Leader

Jack in the Box, Ennis, TX/Ferris, TX

August 2004-May 2006/March 2009-current

Lead a team that consisted of three to four crewmembers while fostering a sense of teamwork, helped to maintain employee retention, provided training and lent a hand when necessary. Distributed tasks fairly such as restocking and cleaning, verified food was fresh, safe, and appealing. Maintained a cash drawer with end of shift balancing as well as assisted with completing daily bank deposits.

• Mercedes Service Cashier

Park Place Motorcars, Dallas, TX

September 2006-September 2007

Experienced in operating ADP system, which included LRO, DIN, and CAS functions as well as the Valet Queue. Duties incorporated heavy cash handling, drawer balancing, daily reconciliation and deposits. Executed opening and closing tasks, heavy faxing, dealt and resolved client concerns satisfactorily. Answered multi line phones, posted warranty payments, maintained shuttle schedule log, and assisted in obtaining clients’ vehicle maintenance file.

• Front Desk/Cashier

Red Moon Café, Ennis, TX

March 2004-January 2007

Duties included verifying and adding new membership for the establishment, checking driver’s license for age and photo accuracy, maintaining a cash drawer and proper balance, and fielding incoming telephone calls regarding the venue and policies.

Education

• Associates of Business Information Technology

Navarro College Corsicana, TX

May 2006

The positions held at the Red Moon Café and Jack in the Box were both maintained while pursuing a college degree.

Awards and Participation

1 Yr.-Honor Graduate Ennis High School 2000

F.F.A. Member 1996-1999

Survivor’s Day 1999

Relay for Life 1998

Light the Night Leukemia-Lymphoma Society 1997

References

Jennifer Lindley Park Place Motorcars 817-***-****

Laura Cole Personal 214-***-****

Leanne Palmer Jack in the Box 972-***-****

Dylan Lerma Jack in the Box 972-***-****

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