Customer Service Manager

Pauline Carey

*** **** ***** *****

Green Valley, AZ 85614

Cell 484-***-****

Objective A management position in a company with potential for growth.

Experience October 1999 – August 20th 2010 TBP Inc Phoenixville, PA

Customer Service / Purchasing Manager

• Established Customer Service Department.

• Initiated Customer Care program.

• Manage office staff of twenty people, evaluations, salaries and all staff issues.

• Mediator for all company departments.

• Maintain monthly reports for revenues, sales, department budgets and inventory.

• Produced and maintain all production schedules.

• Monitor and evaluate company inventory levels.

• Work with outside sources to continually diversify and expand the company.

• Directly responsible for two departments Purchasing and Customer Service

• Maintained an annual company budget of approximately $20,000,000.00.

September 1996 – June 1999 Conrail Direct Plymouth Meeting, PA

Logistics Supervisor

• Coordinated logistical support for the transportation of direct mail throughout the United States.

• Liaison between upper management and customer service representatives.

• Worked directly with customer service and dispatch to ensure on time deliveries.

• Closely monitored shipments transported on the Conrail system.

• Effectively handle high volume of customer contact.

February 1993 – September 1996 GST Corp. Plymouth Meeting, PA

Transportation Manager / Coordinator

• Supervised shipments on the national intermodal system.

• Approved invoices for the customer, drayman and railroads.

• Produced and maintained customer transit reports.

• Extensive knowledge of DOT regulations.

October 1982 – January 1993 Evergreen International Philadelphia, PA

Import Traffic Representative

• Monitored equipment flow.

• Prepared vessel load lists.

• Organized U.S. custom inspections and processed special requirements for all hazardous materials.

Education Delran High School

• Honor roll student

• Graduated 1982

Summary of Qualifications

• Proven ability to plan, organize and coordinate services to ensure customer satisfaction.

• Knowledge in operating various computer systems.

• Excellent interpersonal skills. Work well with people at all levels within an organization.

• Strong records in managing tasks, people and details.

• Self motivated, enthusiastic, conscientious and dedicated.

• ISO trained and certified.

References available upon request

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