Project Management

ROGER WYATT

**** ********** ** | Detroit, MI ****4 | 260-***-**** | *********@*******.***

I am a performance driven Technical Project manager seeking a position in which my skills in Project Management, ITIL-based service delivery and performance optimization will contribute to driving project success in line with your company’s business needs.

AREAS OF EXCELLENCE

• PMBOK-based Project Management methodology (using MS-Project/Project Server)

• ITIL v3 concepts and practical application (service level management, service continuity, change management and service transition)

• Deep Microsoft Operating System and application understanding

• Keen insight into the desire for, and “business necessity” of relevant technology within the organization

• TCP/IP networking infrastructure

• Virtualization concepts and application (VMWare)

• Sharepoint Management, Workflow Design & InfoPath forms for business applications

• Staff Management

• Focused in High Pressure Situations

• Performance Optimization

• End-User Support Service

• Customer focused service & support

• Problem Solving & Building Solutions

• Technical Writing

Skills:

Project Management – Building and managing project teams, conducting project status reviews, use of project management tools (MS-Project / Project Server). Responsible for project initiation (creating justifications and capital requests), planning (collecting requirements, creating scope documents, creating WBS and project schedules, creating a budget and defining risks), execution (managing the team, communicating with stakeholders), monitoring (change control, managing cost, managing performance, managing suppliers), and project close. Currently studying for the PMP Certification Exam.

Hands-On Data Center Migration – Data Center infrastructure migrations/build outs; room design, HVAC upgrades, network infrastructure improvements, security consideration.

Application/OS deployment/refresh - Windows XP-Windows 7, Office 2003-2010, Exchange 2003-2010, Sharepoint MOSS 3.0-2010 Enterprise.

ITIL-based Change Management – Served as a Change Coordinator in a global environment using tracking tools (Peregrine Service Center, and HP OpenView), reporting status, and managing the overall change environment.

Microsoft Suite – Deep knowledge of the MS-Office Professional Plus suite of tools (Word, Visio, Excel, Powerpoint, etc…). Especially in the creation of system designs, process workflows, and general system documentation.

Sharepoint 2007-2010;

- Sharepoint configuration and administration, installing 3rd party packages

- Creating custom workflows using Sharepoint Designer

- Creating custom forms and business applications using MS-Infopath and ASP.NET programming

Highlights:

End-user support service delivery- 15+ years managing end-user support activities including: managing Level 1 end-user hardware/software support technicians, laptop & desktop equipment refresh, Level 1 & 2 network support, and server support and configuration. Development of Service Catalogs and negotiation of SLA’s.

Technical Staff Supervision/Management- 15+ years experience in all aspects of technical staff development and management, including; hiring/firing, conducting performance reviews, coaching/development, day-to-day operations management and more.

IT Process Definition and Technical Writing- 10+ years formally defining IT processes, creation of work definitions, and drafting of IT Service Level Agreements.

Education

Bachelor of Science, Mechanical Engineering – University of Michigan, Ann Arbor

EMPLOYMENT

Thomson-Shore, Inc. INFORMATION SYSTEMS MANAGER 02/2008 – 5/2012

Thomson-Shore is a $40M book manufacturer (printer) located in Dexter, MI. The company has a single location and the technology environment is primarily (80%) Wintel, (15%) Mac and (5%) LAMP servers and approximately 150 Wintel and Mac desktop/laptops.

Oversee and direct multiple projects within a matrix organization using MS-Project Professional and Project Server as tracking and management tools in line with PMI project management methodologies. Projects include;

- Mid-sized data center migration (HVAC build-out, network infrastructure build-out, SAN upgrade).

- Manage all infrastructure sub-projects related to new $2.5M MIS replacement enterprise project.

- New desktop & Windows 7 / Office 2010 deployment to all front-office end users.

- Right-sizing the printer environment (27% reduction in printer count, 31% cost reduction).

- Migrating internal web pages from multiple formats to Sharepoint 2003.

- Migration of all Sharepoint 2003 sites to Sharepoint 2010.

- NetApp SAN installation

- Build-out of networking infrastructure to support new “Digital Print” initiative.

- Adoption of Spiceworks-based helpdesk system for all IT service requests.

- Development of performance metrics for the IT helpdesk.

- Implementation of Project Server as tool for tracking and managing all IT projects.

Establish an ITIL-based change management methodology into technology systems and application environment.

Work with Continuous Improvement Department to implement the new ITIL-based management.

Develop new performance metrics from scratch to ensure quality, speed, flexibility, and value; all of which are performance goals held accountable to achieve individually and collectively as a team.

Manage 6 technical staff to ensure productivity and maximize efficiency.

Administer and manage the IS Department budget to ensure profitability.

Provide strategic insight, direction, and team leadership for technical initiatives.

Ford Motor Credit Corp. (TekSystems contract)

ENTERPRISE ARCHITECTURE ASSURANCE COORDINATOR 05/2007 – 02/2008

EAA serves as the liaison between Enterprise (Ford) application development project teams and the Ford change management environment, guiding development of applications that adhere to Ford architecture standards and conform to enterprise change management processes.

Coordinate architecture assurance review meetings with global clients and Subject Matter Experts to assure architectural adherence and compliance.

Weekly, represent new application developments, on behalf of development teams, at Change Management meetings with to ensure developments are approved and implemented.

Actively involved with Ford Motor Enterprise Change Management environment.

Manage implementation of 4 new software applications to ensure applications adhere to architectural standards and methodologies.

Hewlett-Packard (PAC Inc. contract) SOLUTIONS SPECIALIST 11/2006 – 05/2007

Managed ITIL-based Enterprise IT Change Process ensuring established standardized methods and procedures are implemented to maximize efficiency for addressing issues and changes globally.

Key participant on the Change Advisory Boards and Technical Advisory Boards for North America, Europe and Pacific Rim.

Used PMI-based project management methodology to track and manage project-related changes within the score of the HP Change Management Group.

Coordinated weekly change activity globally.

Provided oversight to internal/external processes, and performed assessments for risk, priority, and impact.

Radio Shack STORE MANAGER 10/2005 – 11/2006

Managed store operations to ensure consistent profitability.

Directed sales associates to achieve district performance objectives.

Achieved the highest sales increase in the district by more than 15%.

Ranked #1 store manager based on performance.

Eaton Corp. INFRASTRUCTURE SUPERVISOR 05/2002 – 01/2005

Eaton Clutch Division was (at the time of my tenure) a $250M manufacturer of truck components. Clutch Division was a 3-site employer of approximately 650 employees located in Auburn, IN (the central location), Oklahoma City, OK and Kings Mountain, NC. Clutch Division was a Wintel shop of approximately 100 servers and about 700 desktop/laptops

Managed division-level projects according to PMI-based methods using MS Project in a matrix-style organization to interface with Corporate IT on Enterprise-level initiatives that affect the Clutch Division. Projects include;

- Data Center HVAC, storage and backup system upgrades.

- New desktop deployment to all front-office end users.

- Replacement of phone system (w/ Avaya VOIP system) along with necessary network infrastructure upgrades.

- Implementation of new backup application (BackupExec)

Managed and developed technical IT infrastructure to support staff (3 direct reports).

Ensured proper operation and function of all IT infrastructure systems in a 250+ end-user environment via helpdesk and break-fix operations using ITIL processes.

Created and implemented new IT service level agreements for end-user support.

Reduced cycle time by 50% for improving existing end-of-lease process by using lean process tools.

Led implementation team in rolling out 350 desktops/laptops through 3 Clutch Division sites. Developed roll out plan, and managed process through completion.

Developed helpdesk tracking metrics for local helpdesk support, and led the team to implement these tracking metrics group-wide.

Principal architect for the re-design of network environment for Clutch Division.

Defiance Testing & Engineering IS MANAGER 08/1993 – 09/2001

Defiance Testing was (at the time of my tenure) a $60M fatigue and durability testing, tier 1 supplier to the automotive and truck industry. Defiance was a 4-site employer in the Detroit metro area with over 500 employees and was a Wintel shop with approximately 60-75 servers and over 500 desktop/laptops.

Managed division-level projects, and interfaced with vendors and suppliers to coordinate project deliverables. Projects include;

- Metro-area WAN implementation

- “Green field” network design and installation

- Lab workstation upgrades

- Custom lab data collection / data analysis application implementation

- New backup solution (ArcServe) implementation

- Novell / Microsoft server integration

- Network wiring upgrades

- Design and implement Active Directory architecture

Managed and supervised direct 7 reports. Managed the Level 1 helpdesk for end-user and hardware/software support for 150+ PC’s and 20+ workstations. Ensure proper function and operation of enterprise-wide, multi-site network equipment, computing equipment, telephone system, and applications.

Previous Experience

Over 20 years of experience in information systems management, building networks, designing and implementation of real-time data acquisition applications, programming, systems engineering, and analysis applications.

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