Marilyn Spinelli Resume

Marilyn Spinelli

**** ********** **** **

Henderson Nevada **********@*******.*** Home: 702-***-****

Cell: 435-***-****

Dedicated office manager and customer service with 10+ years of experience in retail and customer service setting. Consistently achieving high customer satisfaction rankings, improvements to the bottom line and turnaround of under performing operations.

Respected leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and office operations policies.

Salary Requirements: $11+ PER HOUR – Previous wage = $28 Per Hour ($56,000 per Year)

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management Customer Satisfaction Enhancement

Computer Skills: Words, Excel, Interne

Manager/Supervisor Team building & Training

Cost-Reduction Strategies

Order Fulfillment

Inventory Management

Professional Experience

US POSTAL SERVICE 10/1981 to 03/01/2008

Postmaster/Customer Sales and Service Manager,

Previous Positions: Customer Sales & Service / Letter Carrier/ Assistant Postmaster

I was promoted to Postmaster manager position. In that position I provided customer service and helped customers with all their postal questions and shipping needs. It was my responsibility to manage the Post office operations, recruit, train and supervise customer service clerks and cashiers and to foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance.

Selected Contributions:

Received “Service Excellence Award” for instrumental role sales increases, propelling Post Office ranking from level 11 to level 13 within two years

Met or exceeded all sales and customer service targets

Reduced staff turnover by 90%, due to the success of employee satisfaction, employee-development and morale-building programs.

Elevated post office customer satisfaction within two years by maintaining record-high level of mail delivery accuracy; ensured the swift resolution of customer issues to preserve customer satisfaction and loyalty while complying with company policies.

Served on special task force charged with turning around under-performing post offices. Trained postmaster in several struggling small post offices, and contributed to significant improvements in customer satisfaction and retail sales.

Exemplified the second-to-none customer service delivery for which the United States Postal Service is nationally renowned in all interactions with customers.

CEDAR HOLLOWS RESTAURANT

Hostess/Cashier

Previous Positions: Waitress/Cashier, Shift Manager,

I advanced to increasingly responsible positions to management role with oversight for a busy restaurant.

I Directed 16 employees and managed customer service, inventory controls.

I Maintained high standards in sanitation and safety and complied with regulatory guidelines.

Selected Contributions:

Met or exceeded all sales and customer service targets despite increased competition presented by the opening of two new local restaurants Introduced training programs that enhanced employee performance and helped build a motivated workforce.

Education and Training

JUAB HIGH SCHOOL NEPHI, UTAH USA Graduated

General Education, Concentration in business studies

STEVENS HENAGER COLLEGE, SALT LAKE CITY, UTAH, Graduated

Business Management and Office Procedures.

CENTURY 21 REAL ESTATE SCHOOL, OREM, UTAH, Graduated 2007

Licensed Real estate Sales Agent in Utah

Training: Completed numerous courses and seminars in financial accountability, customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment.

References

Provided upon request

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