Project Manager Customer Service

WILLIAM HSU

*** *** ** ******

Laval, QC H*N *E*

Tel: 514-***-****; Email: ****@**********.***

WORK EXPERIENCE

Jan 2010 ~ Present

Buyer, Dura Housewares Inc., Laval, Quebec

 Sourcing new oversea suppliers

 Communicating daily w/ suppliers in China, Taiwan, Malaysia, Vietnam and Italy

 Following container loadings

 Issuing purchase orders

 Ordering samples

 Making cost down analysis

 Negotiating prices

 Dealing with suppliers on quality issues, filing QC reports and issuing debit notes

 Collecting shipping documents from suppliers after containers on board vessel

 Maintaining company’s PO database and updating inventory status

Dec 2005 ~ Sep 2009

Project Manager, Azurmedia Inc., Montreal, Quebec

 Served as a communication bridge and problem solver between clients and the Product Development team and Software Programming team

 Planned promotional campaigns for company products

 Major accounts handled include EA Sports, Babel Media, Giga Media, Sanlian Corporations, Xinhua Finance Media

 Earned company’s 2008 Annual Best Performance Award

Oct 2003 ~ Dec 2005

Sales Engineer and Supervisor, Sinbon Electronics Inc., Smithtown, New York

 Sold 3C, computer peripherals, electronics components and cable assembly parts

 Attended electronics and medical trade shows presenting company products to potential customers

 Worked closely with purchasing team, R&D engineering team and production planning team on cost analysis preparing quotations for customers

 Major accounts handled include Philips Medical, GE Medical, Boeing, Carlyle

 Earned GE 2003 Best Supplier Award for the company

 Earned Carlyle 2004 Best Supplier Award for the company

Language Skills:

 English – Fluent

 French – Basic

 Mandarin – Fluent

 Taiwanese – Fluent

 Japanese – Intermediate

EDUCATION

Sep 1998 ~ Aug 2002

ECONOMICS (B.Sc.), UNIVERSITY OF UTAH, Salt Lake City, Utah, USA

Sep 1993 ~ Jun 1998

Langley Secondary School, Langley, British Columbia, Canada

Post-University Training:

Dec 2002 ~ Jun 2003

Cisco Certified Network Associate (CCNA), McGill University, Montreal, Quebec

SUMMARY OF QUALIFICATIONS

Computer Literacy:

 Familiar with Windows and Microsoft Office

 55 words/minute typing speed (in both English and Chinese)

Highlights:

 Excellent work ethics

 A team player and excellent listener

 Working hard and working smart

 Strong communication and negotiation skills

 Highly customer service oriented



~ References upon Request ~

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