Management Customer

Mikki Tran

**** **** ****, ***********, *******, L5M 7B1 • [647] 884-8726 • [905] 814-4979 • ******@******.**

SUMMARY

• Bachelor of English Language and Literature (Honours)

• Core competency in communication; both in oral and written form as demanded in the field of business, proposal and administrative writing.

• Well-honed editorial skills as well as exceptional time management skills as required by any fast-paced and time-demanding projects

• Management experience at Gap Inc., as Customer Experience Expert; administration oriented with focus on procedural and protocol execution.

• Advanced proficiency with computer based programs such as Microsoft Office (word, publisher, excel), HTML, Adobe Photoshop.

EDUCATION

2009 Bachelor of Arts, English Language and Literature (Honours)

Brock University, St. Catharines, Ontario

Relevant Courses: Business and Administrative Writing, Rhetoric and Professional Discourse, Literature of Politics, International Relations Discourse, Reporting and News Writing for Mass Media.

RELEVANT EXPERIENCE

2006-2008 Sales Associate, Gap Inc. (Part Time)

• Established strong rapport between business and clientele through Brand logistic knowledge and trust.

• Actively assisted the management team in injecting new ideas and visions for the overall dynamic of the company

2008-Present Customer Experience Expert, Gap Inc. (Management)

• Instrumental in the 29% increased improvement of Gap Inc’s overall Customer Experience Survey over last year’s results

• Financial management; manage large amounts of cash and payroll data.

• In charge of professionally writing weekly, monthly and annual reports for head office indicating the strengths and weakness of the business

• Selected to write business proposals for key improvements to drive and motivate customer loyalty.

QUALIFICATIONS

• Strong money managing skill and multi-tasking skills as developed through managerial experience

• Acquired ten ‘employee of the month’ certificates and thirty five awards of merit and recognition (2006-2010)

• Chosen as Brock University’s Promotions Assistant; developed innovative advertisements for varying functions (2008)

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