Customer Service System
Resume:
Anand kumar.G
Email anandlamha@gmail. com
Contact No.:
Present Address
Athikulam, K-Pudur,Madurai - 625007
Personal Details
Marital Status: Single
Passport No: E8701308
Languages Known
English, Tamil, Hindi. Objective
Attaining a distinct position, to utilize my skills and abilities, in the Automation industry that offers professional growth, while being resourceful, innovative and flexible.
Professional Experience
May 14th to Till Date : Service at Johnson Control International,
Yet to be Waiting For Join to Work.
November 2007 – November - 2009: Service at working at Honeywell,
Feb 2004 – Oct 2007: Technical support Executive at SMART CHIP Ltd.
Experience Summary
• 6 year experience in Security Systems & Building Management Automation and Security Management Automation
• Involved in Installation, Commissioning & Maintenance of
Access control system.
Fire Alarm system.
CCTV (DVM & DVR).
Canteen Environment System Worked for Defense Service.
Education
Electronic & Communication engineering
GMS- MAVMM Polytechnic College (First Class-65.29%)
BCA
Madurai kamaraj University, MADURAI.
Technical Expertise
Operating Systems : Windows 2000/XP,Unix (OS Installation and Repair)
Languages : C, C++,MS – Office, JAVA,
Computer-Graphics, VB.Net-Asp.net, Oracle.
Organization
Designation
Duration
Site Worked
Field of Experience
Projects Clients
Honeywell Automation India Ltd
Service-Team
November 2007 – November - 2009
• Honeywell Technology Solutions Lab (P) Ltd, Madurai.
• TATA Tele-Services Madurai.
• ITC, Coimbatore.
• Entire SOUTH-ZONE of Tamil Nadu. (ICICI).
Responsibility in Building Automation Maintain and Problems Short-out.
Maintaining internal network of the EBI for Electronic Security Systems & Then Safety Security Systems
SQL server and Authentix as database, IIS related issues, Application related issues need to be monitored. Wholly responsible for technical support operations in high-volume and coordination of technical issues involving Network consisting of Windows 2000 and Windows 2003 Servers.
Front end software: Enterprise Building Integrator.
Front end software: Digital Video manager And DVR.
IP Creating and Installation and then integrating With Network Server.
Data recovery, Data Loss Prevention, Back-up Maintaining, Maintain the Electronic Security System Events.
Testing & Install then Maintain the Electronic Security Systems & Safety Security Systems.
• Honeywell Technology Solution Lab, Madurai.
• Tata-Tele Service, Madurai and Trichy.
• ICICI – Bank Madurai.
Field of Experience
Roles and Responsibilities
Projects Experience
Environment
• Access control System
Panel: Nexsentry star II, star I, IQ 200, 400, 800
Access System: Project Works & Installation & Commissioning and then Maintain & then all kind of problem has been Short-out front of system and then Field site also.
Front end software: Enterprise Building Integrator
• Fire Alarm System
Panel: XLS 60E, XLS 50E, & then Conventional Panel Project Works and Maintain the system & then Faults has been Carried.
Front end software: Enterprise Building Integrator & SDU
• CCTV
Front end software: Digital Video manager And DVR.
Digital Video Recorders, Network Video Recorders, CCTV Switchers, IP Cameras(IP Creating & Commissioning with Network & then Fault has been Carried on Network & Cameras ) PTZ domes, Streamers, Video Surveillance System
• Fire Hydrant System
• FM -200 Gas suppression System
• Worked as a team member.
• Installation and Commissioning of panels and field devices and integrating with host systems
• Testing the Fire alarm & Fire Hydrant system
• Full responsibility to maintain all the system specified above
• Installation and Commissioning of and field devices and integrating with host systems For All Security Systems in HTSL New Project. (Fire alarm System & Access for Star-II Control system, CCTV for DVM System & Then PA system)
• Access System IP creating & commissioning and integrating With Network, Then Checking the Event Status.
• CCTV for DVM System: PTZ Dome set Cameras and Fixed Dome Installation & then Commissioning. Cameras Setting Works & Client Requirement Works, Systems Recording Maintain.
• Streamers IP Creating Works and then Installation Works and integrating With Network
SQL server and Authentix as database, IIS related issues, Application related issues need to be monitored. Wholly responsible for technical support operations in high-volume and coordination of technical issues involving Network consisting of Windows 2000 and Windows 2003 Servers.
EBI, DVM, VeriAdmin, Quick Builder, Display Builder, SDU, MSQL Server.
Summary,
A highly motivated and professional with an outstanding background in customer liaison, sales executive, business development roles, Enjoys leading and being part of a successful and Customer Service &Project team and is quick to grasp new ideas and concepts. Able to work well on his own initiative and can demonstrate the highest levels of organization. Even within a highly pressurized working environment, has a strong ability to perform effectively.
Proactive and innovative with in-depth knowledge of BMS System and related challenges,
Excellent people-facing & trouble shooting on skills demonstrated through involvement in negotiation, delivery of formal training, on site client support, and successful team leadership.
Advising clients on large projects on activities such as scoping, delivery modeling.
Company-wide involvement and continuous improvement in the BMS management system, thereby enabling better quality Service to reach the customer
Specialties:
►BMS products and installation by BMS Automation Services for FAS, CCTV, Access Control, AHU
► EBI, DVM, VeriAdmin, Quick Builder, Display Builder, SDU, MSQL Server
►SQL server and Authentic as database, responsible for technical support operations in high-volume and coordination of technical issues involving Network consisting of Windows 2000 and Windows 2003 Servers
►Electronic & Safety Security System Installation,
►Conversant with ISO documentation standards (ISO 9001, ISO 14001),
Place: Madurai (Anand Kumar.G)
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