Customer Service Sales

ROBERT SHAPOSHNIK

*** ******** **** ****** ******, NY 10309

718-***-**** ******@*****.***

Professional Profile:

Accomplished team-player. Demonstrated competence in managing a highly visible department customer relations . Adept at combining in-depth knowledge of sales practices and analytical expertise to improve the customer experience. Creative and resourceful in community relations and marketing. Strong customer service and management skills, with a keen ability to building relationships with a diverse population. Excellent communication and interpersonal skills with strengths in problem solving, team building, research and analysis.

EXPERIENCE

LYNX CAPITAL, NY 2008-2012 Account Sales Executive

• Successfully cultivate strong working relationships with functional groups (product management, sales, operations, client service, legal/compliance) residing across the major business units.

• Identify and manage outside vendors and resources, e.g., creative agencies, research, enrollment kit provider.

• Identify and manage outside vendors and resources, e.g., creative agencies, research, enrollment kit provider.

• Fully utilized algorithmic trading models to execute on electronic trading platforms.

• Applied arbitrage to trading models for multi-exchange products.

• Provided account trading strategies involving consideration of relative value & pricing options generating $ 1.6 M in revenue per year.

ADM, New York, NY 2004-2008 Sales Associate

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• Covered institutional, corporate, and Hedge Fund accounts to execute and clear them, generating $ 1.1 M in revenue per year.

Provided account trading strategies involving consideration of relative value and least expensive approach to hedging and pricing options. This further created more volume and feedback for future prospective clientele.

• Expanded commodity trading and foreign exchange services to world-wide markets, executing orders on global futures and options.

• Key contributor to global team special projects - trading and allocation.

Ocean Medical Center, New York, NY 1995-2004

Patient care coordinator

• Responsible for reporting and meeting all regulatory standards, as well as implemented policies and procedures.

• Responsible for all aspects of physicians accreditations

EDUCATION

B.B.A., Finance, Bernard M. Baruch College, New York, NY 1994

Computer Skills:

MS Office (Access, Powerpoint, Excel, Word), Lotus Notes 4.5, CenterVu ACD, Visio, Quark, OMNIPLUS, AS/400, Lipper, Bloomberg; Sage Saleslogix, ACT; Applied Systems

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