Management Customer Service
Resume:
RÉSUMÉ
Manjunath GOVINDARAJU
Markham, Ontario, L6C 2C7 , Canada
Phone: 905-***-**** (Residence)
647-***-****(Mobile)
Email: **********@***.***
________________________________________
TECHNOLOGY INFRASTRUCTURE ENGINEER
Highly competent, innovative, and accomplished professional with extensive background of data center environments within the financial industry which drives business value and supports strategic objectives, willing to apply dynamic capabilities in the data center engineering or telecommunications engineering arena. Proven ability to direct and accomplish capacity planning, infrastructure design, vendor management, network topology design and implementation as well as technical support programs. Consistent history of reducing costs, improving efficiency, and increasing productivity. Adept at leading, motivating, and coordinating projects. Excellent presentation and communication skills. Exhibit ability in bridging gap between technical and non-technical personnel.
Objective
Having worked in the field of software development support, System Integration, System Administration, Team management with vast experience in technical support I am seeking an opportunity in Information Technology Management that can utilize my experience, provide a challenging atmosphere and opportunities for technical growth.
Highlights of Qualifications
• Extensive experience in critical systems, network topologies, and infrastructure cabling coupled with comprehensive knowledge of copper, Single & Multi Mode fibre solutions.
• Demonstrate ability in supervising, initiating, multi-faceted technologies programs.
• Efficiently perform liaison duties between product development, engineering, quality, Telco & service provider vendors.
• Expert in formulating and implementing effective corporate policies and procedures.
• Comprehensive knowledge of mechanical systems principles and applications involved in data center operations.
• Hands on experience in building systems for data centre for handling critical projects.
• Familiar with various electrical systems like PDU units, transformers, CRAC units, and generators.
• In-depth knowledge of cooling and power infrastructural systems and information technology communication protocol
• Excellent management and negotiation skills with excellent knowledge of upgrading construction contracts
• Possess sound business acumen with knowledge of basic computer applications
List of Top Skills and Experience
• UNIX/Linux/Windows System/Network Administration
• Information Security
• Data and Voice Cabling
• IT Project and Budget Management
• Documentation, Policy and Procedure Development
• Network and Data Center Relocation
• Customer Support
• IT Department Management and Team Building
TECHNICAL SKILLS
Data & Voice Cabling
• Plan and prepare for installation by reading and interpreting job reference material, selecting hand/power tools and testing equipment, performing site inspections, selecting/verifying cable.
• Terminate/splice cables by installing mounting equipment, fiber and copper terminating and splicing components, electrical protection equipment, grounding, bonding connections/cables, cross connecting and patching cables.
• Perform labeling, testing and documentation by labeling cable systems as Unshielded Twisted Pair (UTP), Shielded Twisted Pair (STP), Screened Twisted Pair (ScTP) and completing field documentation
• Troubleshoot cable systems/hardware by identifying and repairing UTP/STP/ScTP, coaxial cable systems, equipment connecting cables and systems.
• Perform installation of network cabling systems including, Coax, CAT3, CAT5, CAT5E, CAT6, OSP, and fiber cables.
• Well versed in terminating cable ends using the 568A to 586B Standards to RJ-11 & RJ-45 modular jacks, patch panels, 110 blocks, etc.
Electrical and uninterrupted power supply
• 10 years of UPS, battery technologies or electronic experience.
• I have ability to utilize drawings, handbook formulas and a variety of precision diagnostic instruments.
• Preventive maintains of UPS systems of various capacities ranging from 1KVA, 3KVA, 6KVA, 30KVA and 100KVA.
• Preventive maintains of UPS batteries both Wet & dry.
• Installation and configuration of GE UPS DataShield 2.2.0 - UPS native data protection Software Program.
• Worked with UPS brands like Enertech, APC Smart UP Series, GE SG Series & Numeric power systems.
• Installation of HP, Legrand & APC Rack enclosures with advanced cooling, power distribution, and cable management for server and networking applications in IT environments.
Vendor Equipment Supported
• Hardware: IBM PC and Compatibles, Compaq Deskpro workstations, Compaq Line of Proliant Servers, Compaq DL380, and IBM Netfinity 6000 & 7000 series & IBM 235 Xseries Servers. DELL 1950, 2500, 2650, 2950, 6500 & R410 & 710 Series Servers, Sun Microsystems E10 Enterprise Servers, Quantum Scalar 50 Tape Library, Dell MD3000 & MD3200 Storage, Avocent KVM Solutions.
• Switches: Cisco catalyst 2900, 3500ME, 3555, 5500, 6515, Linksys, Bay Networks, D-link, Boca & Micom.
• Routers: Cisco 805, 1700, 2500 & 3500 series routers & Patton SmartNode 1400 Series.
Operating Systems Installed and Administered
• Server Operating Systems: Linux, (Fedora 5, 6, Centos 4.x, 5,.x RedHat 6.2, 7.1-9.0, Debian 2.2,3.0), HP UNIX 9.0 & SCO UNIX 5.0.5, Solaris 2.5, SunOS 4.1.3, Windows NT 4.0, Windows 2000, Windows 2003 Servers (Standard and Enterprise).
• Desktop Operating Systems: Dos, Windows 95/98/ME/NT/2000/XP/ Win 7/Linux.
Security Assessment and Implementation Software
• Firewalls / VPN Devices: Checkpoint 4.0 for Windows NT 4.0, Safe@Office 225U & 500 Series, Nokia IP 80,350 & 380 firewall appliances, Checkpoint secure remote. Symantec firewall/VPN 200, Sonic Wall.
Application Software Used and Supported
• Application Software and Servers : Apache, ARKEIA, CVS, Disksuite, JumpStart, Kickstart, Legato, MS Office, MS Project, MS Visio, Netscape, Oracle DB, App Server and Ebusiness Suite, Postfix, Samba, Sendmail, Squid, Summary, VNC, WebTrends, McAfee Enterprise edition, Symantec Enterprise edition. AVG Enterprise edition.
• Database: Microsoft SQL 6.5 & 7.0, Oracle 8.x.
• Remedy Asset Management, Remedy Ticketing System,
• Email Systems: MS Mail, HP Open mail, Ms Exchange 5.5/2000/2003
• Web Server: IIS 4.0 & 5.0, Apache, iplanet & JWS 2.0.
• Data backup systems: Veritas Backup Exec™, BrightStor ARC Backup, Hp Openview Data Protector.
• Video Conferencing: VCON video conferencing platform.
• Network Protocols, Applications and Utilities: TCP/IP, ISDN, RIP, OSPF, BGB, EIGRP, SNMP, Qos, and SMTP. Autofs, Automounter, bind, DHCP, DIG, Ethereal, Ethernet, IOS, IPsec, netstat, NFS, NIS, nslookup.
TECHNOLOGY EXPOSURE
• Free Space Optics LaserBit (500 Mts)
• Private Lease Circuits – T1, E1, DS3 & Metropolitan Ethernet
• Tenovis (Avaya), Mitel ICP 3300 Voice over IP & PABX system.
• Textile integrated Manufacturing ERP System – DATATEX, SAP All-in-one for Textile manufacturing.
• Computer telephony Integration.
• Nortel Meridian option 61C PABX system.
• Nortel Symposium OPEN IVR System.
• CRM (Cincom and Vocalcom)
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Financial Domain
• Knowledge of equities, options, futures and Forex Exchange trading strategies & Platforms.
RECENT PRACTICAL SKILLS & EXPERIENCE
IT Trade Desk Support – Instinet Canada Limited (Institutional Broker)
• Responsible for a technical support of the entire Instinet Canada Limited Brokers Trade Desk & global brokerage system operating 24x7 across America’s, Europe, and Asia.
• Responsible for conducting hardware and software upgrades to the latest company standards.
• Provided pre and post mortem support to users for all systems upgraded.
• Documented complete desktop upgrade procedures along with troubleshooting instructions
• Installation, configuration and support of in-house & 3rd party Trading Order Entry Management systems and other apps like Bloomberg, Reuters.
• Provide in depth technical operations support for Help Desk, Customer Service, Trading and other in-house operations groups in Canada & US.
• Troubleshoot and resolve any market data, order routing and other issues throughout the platform
• Responsible for daily maintenance and timely completion of all critical processes within the brokerage system such as: daily symbol downloads from exchanges and End of file generation of trading data uploads for Clearing & Settlements.
• Overseeing the daily platform restarts, testing and approving new software releases.
• Coordinating with exchanges to configure, test and implement new trading technologies & Client on boarding.
• Deployed an independent 3rd party monitoring suite for all mission-critical trading risk management ,
Datacentre Migration & Management - Chi-x Canada ATS
• Responsible for day to day management of a 24x5 Datacentre infrastructure of Chi-x Core servers & network equipments running the Chi-x Canada ATS Trading platform, consisting of Primary and Secondary datacenters, Dell Poweredge servers, Dell MD 3000 & 32000 EMC storage arrays, , Checkpoint Nokia 350 & 380 & Juniper SG1000 firewalls and Cisco 6515 series switches & routers.
• Efficiently supervised vendors and administered project pricing through the effective utilization of competitive bidding process for all new projects.
• Worked collaboratively with engineering teams within the Technology Department to accomplish data center relocation project including End of Life (EOL) devices
• Presented reports concerning physical data center capacity, power capacity and infrastructure capacity to the Director of Data Centers on a monthly basis
• Administered WAN acceptance, T1s, DS3s, OC-3s, OC-48s, OC-192s and Metropolitan 10,100,1000Mbs Ethernet circuits.
• Deployed at over 100 core Linux servers.
• Managed a fulltime junior systems administrator.
• Responsible for maintaining a redundant platform, resulting in 100% uptime in a 24x5 environment.
• Deployed Active Directory service to allow simplified user authentication process and consolidation of Windows 2003 server management across the datacenters
• Responsible for supporting infrastructure services such as NFS, Syslog, FTP, and others.
• Designed and implemented a DR Site to allow for a complete switchover of all services in case of a complete loss of the primary datacenter.
• Documented infrastructure designs, cold installs, IT related policies, backup strategies, etc.
Formal Training
• ISO 9000 Internal Auditor Training (Software)
• Undergone MCSE training.
• Fundamentals of IP and ATM
• Training programme on IT Applications in Manufacturing (ITAM)
• ISO 90001:2000 Quality Management System Development Course.
Certifications Acquired
• Advance Computing Skills.
• Computer hardware Maintenance.
• Certified Internal ISO 9000 Auditor.
• Microsoft Certified Professional
Academic Education
• Three years Diploma in Electronic & Telecommunication Engineering - Board of Technical Education - Bangalore August 1993.
Professional History
• Datacentre & IT Support Tech Instinet Canada Limited & Chi-x Canada ATS June 2008 – Present
• IT Consultant Shibani Group – Mauritius May 2004 – March 2008
• Systems Administrator Call Services Ltd (A subsidiary of Mauritius Telecom) March 2003 – April 2004
• Network & Projects Engineer V-street International Ltd., Black River- Mauritius/Bangalore Nov 2001 – Feb 2003
Client of V-street: Radio plus Ltd., Port Louis-Mauritius
Role: System Administrator
• Web Controller Click Net Ltd., Port Louis-Mauritius Dec 2000- Oct 2001
• System Administrator Kanrad Technologies Inc Milpitas, CA/Bangalore March 2000 – Dec 2000
Client of Kanrad Technologies: Verano Inc - Mansfield, Massachusetts
Role: System Administrator
Client of Kanrad Technologies: Centric Software Inc - San Jose, CA.
Role: System Administrator
• Assistant Systems-Incharge Genisys Software - Bangalore / Basingstoke-UK Nov 1997 – March 2000
• System Administrator Innovation Technologies Transfer Inc San Jose CA/INDIA Feb1997 - Oct 1997
• Network Executive DART (India) ltd., - DSJ Group Bangalore Sept 1995 - Jan 1997
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