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Experienced Administrative Assistant/Customer Service Associate

Alpharetta, Georgia, 30004, United States
March 11, 2011

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Courtenay Nicole Bowers

*** ***** ****** *****

Alpharetta, GA 30004

Day Phone: 954*******



Innovative, devoted, and motivated individual, who is a team player with a positive, ambitious, and eager attitude.

Fast learner, able to quickly grasp and execute new concepts, methods and ideas and has great independent work skills, analytical thinking abilities, as well as organization and leadership skills.

Outstanding oral and written communication. Excellent computer skills, including, but not limited to, word processing, the use of Microsoft software, e-mail correspondence, SPSS software, web-design, and more.

Empathetic individual with compassion and understanding who has the ability to handle high stress situations.


Capella University Minneapolis, MN 2011

Master’s of Science, Industrial/Organizational Psychology

Degree in progress

Georgia Southern University Statesboro, GA 2008

Bachelor’s of Science, Psychology

Major GPA: 3.5

Overall GPA: 3.45

Georgia Southern University Statesboro, GA 2008

Bachelor’s of Science, Justice Studies (Criminal Justice)

Major GPA: 3.5

Overall GPA: 3.45

Work Experience

Hyatt Place Alpharetta, GA July 2009-Present

Customer Service Associate

Supervisor: David Stanton, 770-***-**** x5101

Greet customers and carry out check-in and check-out process according to Hyatt standards.

Coordinate billing with different companies; Support Sales team, manage guest portfolios, which includes billing and credit card authorizations.

Check for inventory needed, prepare group meetings (set-up and preparation).

Data entry, customer support, phone duties, run and distribute daily reports, create and send fax reports, open and close shifts upon arrival and departure.

Received recognition and awarded for high guest service scores due to performance.

Recognized as the highest performing staff in our region for Hyatt Place Hotels.

Peachford Behavioral Hospital Atlanta, GA April 2010-February 2011

Mental Health Assistant

Supervisor: Rose Young, 770-***-****

Responsible for patient safety and 15-minute checks/rounds on patients.

Serve in the admission process of patients to the facility, as well as the discharge process.

Carry out safety checks, log patient activity, log patient information, organize patient charts and records.

Use general computer skills to access data, input data, and information.

Keep patients mentally and physically comfortable, stable, and safe.

Used Psychology skills to help unstable patients maintain calm and secure behavior.

CPR certified.

Crisis Prevention Certified.

Promove, The Apartment Source Sandy Springs, GA 2008-2009

Sales/Administrative Assistant

Manager: Jordan Fox, 404-***-****

Support management and staff to ensure that the entire office runs smoothly.

Filing, phone duties, including calling clients and leasing agents, setting and cancelling appointments, taking and distributing inventory, keeping up with and correcting price changes applicable to the apartment market.

Devised and executed new marketing strategies and brought in new clientele.

Data entry, greeting customers, fax various types of information, organize, prepare, and send marketing products, run daily and weekly reports and distribute them to the office, prepare and send customer mail outs, create fax logs, organize, plan, and pick up office lunches, and various other important duties.

Received bonus and raise for outstanding work within first two months with the company.

Received Sales Assistant of the Quarter Award.

Florida Gulf Coast University

Human Resources Student Fort Myers, FL 2002

Responsible for student education records, employee payroll and personnel information.

Assisted in planning and running university/campus events.

Worked at the student union help desk, directing calls, giving general and specialized information to visitors and students, and working on various student union projects for the HR department.

East Coast Burrito Factory Fort Lauderdale, FL 1999-2001

Shift Manager

Supervisor: Paulina Gibbs, 954-***-****

Responsible for daily opening and nightly closing of two different stores located in Fort Lauderdale Florida.

Helped to successfully open and run a new location located in Weston, Florida.

Promoted to Shift Manager for exceptional work and loyalty to the company.

Balanced money and accounts, responsible for banking, schedules, shifts, helping clients and employees, as well as assisted in new menu ideas, floor plan organization, and advertising of store.

Operated register, performed line cook duties, accountable for taking inventory, stocking items, and the general well-being of the store.


International Association of Administrative Professionals Member

Certified Admin. Professional Certification in process (May 2011)

Society for Industrial and Organizational Psychology Student Affiliate Member

Delta Epsilon Iota (Honor Society) Member

Golden Key Honor Society Member

Justice Studies Club Member (2006)

The 400 Club for Young Professionals Member

The Learning Academy, 2002 Edition, Student/Member

(Florida Gulf Coast University)

Volunteer Experience

Salvation Army

• Correctional Facility Volunteer

Florida Gulf Coast University Family Resource Center

• Assisted with preschool children

Wings of Hope Program

• Elementary school volunteer

Florida Gulf Coast University

• Renaissance Fair student assistant for President’s Celebration

• Helped to build an Oyster habitat for the city of Fort Myers, FL

Georgia Southern University

• Assisted in the organization of a tour to the Federal Law Enforcement Training Center in Brunswick, GA for the Justice Studies Club.


Dean’s List (GPA 3.5 or higher)

• Spring 2003, 2005, 2006, 2008, Fall 2006.

Georgia Southern University Honor’s Day Celebration Honoree

• 2007, 2008

Featured in Who’s Who Among Students

Honor Societies: Golden Key and Delta Epsilon Iota

Sales Assistant of the Quarter, Promove, 2008.


David Stanton, General Manager, Hyatt Place, 770-***-**** x5101

Kelly Krieg, Co-worker/Gallery Host, Hyatt Place, 678-***-****

Jordan Fox, Manager, Promove, The Apartment Source, 404-***-****

Dr. Dolores Rangel, Assistant Professor of Spanish, Georgia Southern University, 912-***-****.

Paulina Gibbs, Former East Coast Burrito Factory Employee/Shift Manager, 954-***-****

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