Customer Service Technician

Alexander Kravets

**** ********* ****. **** *** *02

Etobicoke, ON. M8V1G7

Email: *********@*******.***

Cellular Phone: 1-905-***-****

Job Objective

I'm looking for a position in a Windows PC Technician department in a company that provides advanced information technology. I would like to gain experience and contribute my IT knowledge to that company.

Skills/Qualifications

Languages

Fluent: English, Russian and Hebrew

Intermediate: French

Certificates:

- CompTIA A+ (2010)

- Network + (2010)

- MCP (ID#: 7902130)

- MCTS

- MCITP

Technical:

Knowledge of all Windows Client Platforms and Windows Server 2000/2003/2008 (R2)

Good understanding of Active Directory (all roles), Group Policy Management, etc

Fixing (hardware or software) issues, reformatting and reinstalling Windows Operating Systems, replacing computer hardware and building a PC from hardware parts for friends and family.

Have knowledge of MsConfig, all MMCs, Backup and other Windows Utilities to troubleshoot an issue

Knowledge of all DOS and Recovery commands.

Worked with MS Office and Excel

Have been working with VMware for over a year

Communication:

Have great communication English skills on a customer level;

Worked in a fast paced customer service environment;

Working as a customer service representative for variety of clients;

Working with customers over the phone or in person, helping fix manufacturer products;

Education

TriOS College Network Specialist Diploma

Mississauga, ON

January 2010 - November 2010

Experience

Av Coating

Etobicoke, ON

June 2010 - November 2010

Customer Service / Computer Technician

Doing inbound / outbound customer support calls on a daily basis

Meeting customers to discuss any issues with our product

Reformatting and reinstalling operating systems in the office

Maintaining fax / printer to make sure it's functioning

Troubleshooting network problems

Doing office work while using Microsoft Office and Microsoft Excel

Ostaco Windoors

Markham, ON

February 2010 – June 2010

Customer Service Technician

Doing inbound / outbound customer support calls on a daily basis

Meeting with customers to resolve any ongoing issues they might be having with our product

Traveling around Ontario to satisfy customer needs, by fixing the product that is under warranty

EuroSeal Windows

Concord, ON

June 2008 through October 2009

General Labor/Customer Service Technician

Dealing with customers over the phone and in person

REFERENCES ARE AVAILABLE UPON REQUEST

Contact this candidate