Quality Assurance

Tamie I. Lott **** Peppermill Ct Lake Orion, MI **359

*********@*****.***

Home Phone: 248-***-****

Mobile Phone: 248-***-****

SUMMARY

Dedicated and results driven Supplier Quality Specialist with advanced skills and knowledge in automotive products, systems and technology. 10 years’ of experience in manufacturing, quality engineering and performance improvement.

Delivered double-digit improvements in managing supplier’s product quality and yield through combined expertise in:

Supplier Quality Assurance Leadership

Productivity, Efficiency, and Yield Improvement

Project Planning

Resource Allocation

Professional and Technical Staffing

Cross-Functional Team Leadership

Supplier Quality Assurance

System Integration

PROFESSIONAL EXPERIENCE

4/2011 – present Harman International – Farmington Hills, Michigan

Supplier Quality Business Unit Interface Manager

Business Unit Interface to Program Managers, Engineering and Customer for all supplier specific quality issues.

Assign all supplier quality issues to the appropriate Global SQE/SQA.

Track and report existing Quality procedures for preventive supplier quality assurance with respect to the individual programs.

Develop procedures, reports and metrics for the Supplier Quality organization.

Prepare and conduct the Critical Part List and Component Priority Risk Assessments.

The SQE BUI prepares and conducts Component Priority Assessments (CPA) and the Critical Part List (CPL).

Monitor specific program dates and schedules for supplier’s APQP status, PPAP status and Safe Launch Plan status.

Accomplishments

Created a Microsoft Access Database program to track all Component Priority Assessments for new software and hardware programs. The benefit of this Database is to assist the project team in identifying the risk for each component and thereby working on robust solutions to ensure a Flawless Launch.

05/2010 – 4/2011 Whirlpool Corporation – Amana, Iowa

Supplier Quality and Development Manager

Manage a team of SQE’s in working directly with suppliers to improve manufacturing and processing activities using risk analysis, process reviews, APQP, PPAP, Run-at-Rate studies, Drill Deep and Drill Wide Analysis, Sigma tools, etc. with a focus on proactive prevention and predictive work.

Execute APQP/PPAP requirements and supplier selection inputs on New Product Introduction programs to ensure flawless launch quality.

Drive supplier systemic improvements and implementation of global tools and process (DDDW, Top Defect Matrix, Step Down Charts, Zero Defect Plans, Opex Tools).

Work with the lean optimization teams to develop and implement continuous improvement initiatives with suppliers.

Responsible for supplier quality system/scorecard improvements and critical issue support.

Accomplishments Created a Problem Reporting and Resolution tracking database to track all of the supplier quality issues that impact Whirlpool’s manufacturing assembly process. The PR&R database is utilized as a robust data-driven measurement system to help identify critical “problem” suppliers.

Worked on cost initiative projects as Engineering Project Team leader to help the Whirlpool Amana Division improve their service incident rating. The project team focused on working with suppliers to improve their assembly process controls and working with Whirlpool’s Engineering team to make design changes to ensure suppliers could improve their technical capability. The EPT initiative cost impact was $40,000

09/1997 – 05/2010 Delphi Automotive Systems – Troy, Michigan

Supplier Quality Manager – 10/2007 to 05/2010

Responsible for developing, staffing and managing the North American Supplier Quality organization.

Responsible for a Flawless Launch of Purchased Parts for New Medical Device Programs (Oxygen Concentration and Infusion Pump) – PPAP on time, Run @ Rate on time; zero problem cases for first 90 days of Production.

Conduct Supplier Audits for ISO13485 compliance.

Ensure that the Global Staff are well trained and proficient in the tasks required in Supplier Performance Development Process (SPDP) and Advanced Production Quality Planning (APQP).

Approve suppliers with world class service & delivery to Product Business Lines.

Track and report internal/external supplier's quality performance with scorecards and metrics.

Accomplishments

Six Sigma Greenbelt Project Leader – Researched, Developed & Implemented Supply Chain processes to improve supplier lead times that resulted in a 63% improvement, a cost avoidance of $1,004,696, and a lost sales cost avoidance of $600,075.

Implemented Global Process across all Product Business Lines and Regions (PRR, Cost Recovery, Supplier Selections, and Customer Specific Requirements etc.)

Developed a Supplier Quality Training Manual.

Supplier Quality and Development Engineer - 10/2004 to 10/2007

Evaluated & approved Supplier’s PPAP packages according to AIAG PPAP requirements for its appropriate submission level for Automotive, Medical Devices and Consumer Electronics

Performed On-Site Run@Rate and Supplier Assessment Audits to verify that potential

new Suppliers had adequate capacity, quality and business systems.

Complete Risk Assessments prior to source selection.

Applied problem solving techniques including 5 Why Analysis

Quality Improvement meetings, Problem Case Reporting and Major Disruption-Spill management.

Created Quality Metrics and Supplier Scorecards for Quality Performance.

Audited Process Controls for SMT Processes: PCB, Reflow & Wave Soldering, Screen Printing, and Pick-and-Place operations.

Accomplishments

Created a robust Supplier Selection Process to partner with the right strategic suppliers.

The enhanced Supplier Selection Process increased the Flawless Launch goal by 50%

Customer Support Engineer - 5/2003 to 10/2004

Provided immediate system analysis and technical support to the customer (GM - Pontiac Assembly Center) for Delphi-E&S products. Communicated customer issues to customer teams, program teams and response team.

Audited PCM, TCM, Cluster, HVAC & Radio Assembly Operations.

Arranged, coordinated and conducted customer assembly plant process audits, shiplot audits, and system builds.

Work closely with Delphi- E&S quality/ product engineers and GM’s reliability/quality engineers to facilitate and achieve customer product requirements and quality improvements.

Supported Vehicle Assembly Plant Quality improvement initiatives.

Demonstrated the “Quality Ethic” by performing with a sense of urgency and responsiveness to the customer.

Participated in analytical problem solving with the Delphi-E&S quality and product engineers to ensure problem resolution.

Accomplishments

Established and improved relationship with Customer. Led the efforts in reducing the number of Customer Impacted PRRs issued to Delphi by 20%.

Lead Production Supervisor - 05/2000 to 04/2003

Supervised hourly employees in Plant 19 - Final Assembly of Bussed Electrical Centers (BECs) Ensured customer satisfaction and improvement in delivery, cost and quality. Productivity improved by 50%, reduced scrap by 25% and improved First Time Yield by 30%

Developed, implemented, and measured DMS and Lean initiatives.

Administered and documented employee’s training (DBS work instructions, health, and safety guidelines).

Accomplishments

Through comprehensive implementation of the lean-driven concepts, Plant 19 was recognized for Excellence in Lean Manufacturing. In March 2003, Plant 19 was named as a finalist for “Shingo Prize Award”.

Quality Control Engineer - 09/1997 to 12/1999

Emphasized quality control and improvement of department efficiency for Wiring Harnesses and Buss Electrical Systems Production Processes

Conducted Gage R & R Studies

CMM Programming

Coordinated and conducted Capability Studies

Supervised and maintain Engineering Quality Standards for a new harness assembly. The focus was to ensure that the “techniques of quality inspection” would be used in the Quarantine and Final Audit Processes.

Developed work instructions/procedures for assembly harness production build

Developed blueprint board layouts for first piece inspections

Conducted Final Assembly Audits

Accomplishments

Improved the inspection process and assured that all customer technical requirements were

met per the drawing specification.

EDUCATION

12/1999 The University of Texas at El Paso US-Texas-El Paso

BBA with concentration in Production/Operations Management

5/2010 Advanced Studies (MBA), University of Phoenix

ADDITIONAL SKILLS AND TRAINING

Proficient in computer skills, Lean Manufacturing, Value Stream Mapping, Negotiations, APQP, SAP database proficient

Highly motivated, goal-oriented, self-starter with an aptitude for quick learning.

CERTIFICATION

Cost Management – Cost Model

Real World Negotiation

Six Sigma Greenbelt Certification

Excellence in Lean Leadership

REFERENCES

Upon request

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