Customer Service Manager

ANDREW J. SEEFRIED

*** ******** ***** | Clayton, NC 27520 | 443-***-**** | **************@*****.***

PROFESSIONAL PROFILE

Analytical, focused, and driven management professional seeking to leverage diverse experience and advanced education to launch a career in the information technology field. Demonstrated academic excellence in the fields of Business Administration and Information Resource Management. Highly disciplined and resourceful team leader with the capacity to excel in a fast-paced environment, manage competing priorities with ease while achieving organizational and customer objectives. Exceptional communication skills the ability to work with diverse groups while inspiring confidence at all levels.

• Solid business acumen with experience in the areas of personnel, operations, and technology management; certified Six-Sigma Green Belt.

• Full understanding of the key elements of IT methodologies and business processes and their direct impact on successful business operations.

• Problem solver and strategies recognized for the ability to recognize a solution’s impact beyond initial issue.

• Solid comprehension of how technology, data, and people work together to achieve business and customer goals and objectives.

PROFESSIONAL EXPERIENCE

STAFF MANAGER | Seacrets Bar & Grille, Ocean City, MD | 2001-Present

Direct responsibility for the management of day-to-day employee and operations functions, responsible for the supervision of a staff of up to 120 during peak operating hours. Provided leadership and guidance in the efficient handling of employee and customer disputes, facilitating open communication channels to bring dispute to a prompt and mutually beneficial resolution.

ASSITANT MANAGER | GameStop, Ocean City, MD | 2012-Present

Provide best-in-class customer service: promptly greet customers, respond to customer concerns quickly, effectively and courteously; align customer needs with GameStop product and benefit solutions; recommend additional items as appropriate, and ensure every customer is thanked for shopping at GameStop; ensure all store associates consistently provide best-in-class customer service.

WEB DEVELOPER | Jigsaw Solutions, LLC, Ocean Pines, MD | 2009

Assisted in development and design of company websites using low level ColdFusion and HTML applications. Provided technical assistance to clients in performing requested maintenance and upgrade of website applications.

EDUCATION & PROFESSIONAL DEVELOPMENT

WILMINGTON UNIVERSITY, Georgetown, DE

Masters of Business Administration, Business Administration (2010 • GPA 3.78)

Bachelor of Science, Information Resource Management (2009 • GPA 3.78)

DELAWARE TECHNICAL & COMMUNITY COLLEGE, Georgetown, DE

Associate of Applied Science, Computer Information Systems (2008)

Award: Associates in Applied Science Degree

HONORS & ACTIVITIES

Dean’s List (2006, 2007, 2008, 2009)

Delta Epsilon Rho (2009)

Outstanding Student, Computer Information Systems Technology (2008)

Member, Delaware Tech Golf Team (2006)

Certification: Six-Sigma Green Belt

TECHNICAL PROFICIENCIES

Systems Analysis & Design | Project Management & Practice | VisualBasic.NET | SQL | CL | RPG IV

i5/OS | DB2 Relational Database | Microsoft 2007 Office Suite | Microsoft XP/7 Operating Systems

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