Customer Service Data Entry

AWARD WINNING ADMINISTRATIVE SPECIALIST

“I have been in this business a long time and I have seen and worked with many professionals…One thing I am sure of is that our profession needs more people like you!

Isaac Jones, CEO, Jonescorp, Inc.

PROFESSIONAL PROFILE

Administrative professional with 10+ years demonstrated expertise in data entry systems, data management, and recording keeping. Superior analytical skills, with a strong track record of performance in donations and data management. Supporting the integrity of data processing by ensuring accuracy, confidentiality, and promptitude of time-sensitive material.

Proven Areas of expertise include:

Microsoft Suite Project Management Data Entry Lab CD-9 Codes

Typing (65wpm) LRMS Record Keeping Systems HMO/PPO Processing 10-Key Proficiency

PROFESSIONAL AWARDS AND ACCOMPLISHMENTS

Health Care Services Spot Bonus Award Received Customer Service Awards

Recognized as a superb clerical team member Label Maker Award Winner

RELEVANT WORK EXPERIENCE

ADMINISTRATIVE SPECIALIST

Lakewood Church Houston, Texas October 2010-September 2011

Worked closely with department managers to compile donations and distribute promotional products.

Processed $50, 000+ worth of donations a week.

Prepared and sorts source documents, and identifies and interprets data to be entered.

Contacts preparers of source documents to resolve questions, inconsistencies, or missing data.

Data entry on the LRMS System of private donations. Entered alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes.

Confirmed accuracy of data such as course numbers, days, dates, times, locations, and instructors.

Compared data entered with source documents, or reenters data in verification format on screen to detect errors.

Compiled, sorted, and verified accuracy of data to be entered.

Assisted in establishing and maintaining an effective and efficient records management system.

Generated reports and responds to inquiries regarding entered data as requested.

Contributed to a team effort and accomplishes related results as required.

Maintained confidential information.

Performed general clerical duties such as typing, data entry, etc.

PHARMACY CLERICAL ASSISTANT

Blue Shield of California San Francisco, California May 2000-June 2010

Received quality control score of 99% on internal audit.

Handled direct member reimbursement.

Served as liaison between Doctor’s offices and pharmacy techs.

Sorted and Delivered internal and external mail.

Created and compiled over 400 medical files and pharmacy claims on specialized data management project.

Ordered and stocked office supplies for the department.

Research vendor discrepancies.

Scanned medical files and saved to internal drive.

Compiled and maintained pharmacy network contract for accessibility.

Sorted and processed HMO/PPO filed claims.

Familiar with medical terminology.

EDUCATION AND CERTIFICATION

Currently attending Houston Community College

Expected Graduation Date: 2014-Associates of Arts

*REFERENCES AVAILABLE UPON REQUEST

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