Customer Service Administrative Assistant

Cynthia Dawson

OBJECTIVE

As a seasoned administrative/customer service professional, I am seeking employment with a corporation that will put my knowledge and skills to the test. Having been involved in Marketing and Sales for over 20 years, I feel that my experience will be a great asset to your firm.

EDUCATION

Moraine Valley Community College – Palos Hills, IL Associates In Applied Science in Computer/Business Management

EXPERIENCE

The Fitzpatrick Company/IDEX Corp., Elmhurst, Illinois April 2009 – Sept. 2011

Customer Service/Shipping – Took incoming domestic customer service calls and placed orders. Set up shipments, created all International/Domestic shipping documentation. Handled import documentation for customers testing supplies, purchase orders for incoming orders.Followed projects through the system to confirm on-time availability for delivery to customer.

Office Team/Robert Half International, Chicago, Illinois Aug. 2005 – April 2009

Project Analyst/SPS Professional/Administrative Assistant– Worked as a Project Analyst for Perseco temporarily while permanent with Office Team as an SPS Professional. Worked with the Procurement Department to coordinate inventory, reports, etc. for the new coffee launch for McDonalds.Analyze inventory reports as new custom items were released and track stores in which the items were shipped. Performed on-site quality testing for new products for leakage, waste, damage, etc. Reviewed sales performance and usage to verify quantities required for product launches. Reviewed on hand availability to confirm new shipments to replenish stock as needed. Worked with customer to liquidate old stock and replace with new stock as available. Worked with manufacturing companies to confirm on-time delivery. Worked as Customer Service Representative with The Fitzpatrick Company temporarily until permanent offer was made. Created Spreadsheets, took customer orders and produced reports for weekly meetings.

Cintas, Chicago Illinois Sept. 1999 – Feb. 2005

Administrative Assistant/Production Planner – Provided administrative assistance to the Director of Marketing/Design and Sales Department. Coordinated meetings, product training, produced PowerPoint presentations, Excel spreadsheets and developed databases to report project status and sales numbers. Confirm availability and on-time delivery through the manufacturing

process and final delivery to meet customer uniform launches.

John O. Butler, Chicago, Illinois June 1999 – Sept. 1999

Administrative Assistant – Provided administrative support to the Vice President of Marketing and 4 Marketing Managers. Developed presentations, spreadsheets, departmental calendars, personal files and budgets and training materials.

CSI, Chicago, Illinois June 1998 – June 1999

Administrative Assistant – Provided administrative support to the Vice President of Sales and 2 Sales Managers. Developed presentations, spreadsheets and all training materials.Managed departmental calendars, personnel files and budgets.

AGI, Inc., Melrose Park, Illinois Mar. 1996 – Apr. 1998

Administrative Assistant – Performed various administrative functions for the Director of Marketing and Sales. Set up training sessions for outside sales representatives. Managed supervisor’s calendar and tracked work flow.Provided follow-up for all print jobs in the warehouse under specific customer accounts.

Sandoz Agro, Inc., Des Plaines, Illinois May 1992 – Dec. 1995

Administrative Assistant – Performed various administrative functions for the Director of Marketing and Sales, Research and Human Resource departments. Set up training sessions for outside sales representatives. Managed supervisor’s calendar and tracked work flow. Assembled and created all presentation materials for various meetings. Processed and tracked advertising and marketing invoices. Coordinated meetings and all travel arrangements for managers.

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