Customer Service Sales
Resume:
SHENELLE RICHARDS
Baytown, TX 77521
***********@*****.***
OBJECTIVE: An enterprising and goal-oriented facilities engineer, with proven capabilities in electronic installation and commissioning of uninterruptible power sources, troubleshooting, preventive and corrective maintenance for circuit boards, transformers, transfer switches, motor control centers, PLC, generators, Uninterruptible Power Sources (UPS's), lighting energy management systems and clean room semiconductor ionization. Delivers reliable, high-performance and cost-effective systems by using technical expertise for project systems analysis, design, validation and support. Balances the needs of both the individual and the organization.
EDUCATION
Texas Southern University, Houston, TX
Bachelor of Science, Electronic Engineering Technology
Graduation Date: May 2012
WORK EXPERIENCE
SCI Houston, TX
AP Data Entry Clerk 08/10-04/12
● Confirmed the accuracy of data and combined data from various systems to compile spreadsheets.
● Assisted with daily routines in the accounts payable department
● Operates an alphanumeric keyboard to transcribe data from a source document directly into a computer and verifies previously transcribed or entered data.
Capital One Houston, TX
Claims Processor 01/11-05/11
● • Responsible for researching and responding to claims of disputed debit card transactions..
● • Responsible for reviewing, investigating and final disposition of all reported debit card fraud.
● • Process all assigned debit card dispute claims to include: Issuing provisional credit to the customer in compliance of Regulation E and established department standards.
Plato’s Closet Sugarland, Tx
Manager 05/06-08/08
● Planned, organized and prioritized inventory operations and rendered technical support and complaints with customers.
● Responsible for the supervision of a staff of twenty-eight people to maintain 10,000 sq ft inventory.
● Responsible for the recruitment and training of customer service representatives.
● Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
● Provided support to the sales team, ensuring all sales and service objectives were met.
QUALIFICATIONS:
● Enthusiastic, goal oriented and ability to work under pressure
● Possess excellent verbal and written communication skills
● Analog/Digital Hardware, C++, PLC, CAD, Microprocessor, Soldering, read and interpret electronic circuit schematics
● Knowledge of basic operating systems like Microsoft Excel, Outlook, Word, PowerPoint, Visio and Access, SAP.
REFERENCES : Available upon request
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