Warehouse Associate

LUKE KELLER

***********@*****.*** – 814-***-**** – 2525 W. North Ave. Apt. 3F Chicago, IL 60647

EDUCATION DePaul University Chicago, IL Dec 2009 – Bachelor of Arts in Communication (Film/Television/Radio) GPA: 3.5/4.0

EXPERIENCE IceStone – Operation Team Member – August 2010-November 2011

A manufacturer of durable surfaces composed of recycled glass and concrete

Performed duties in 4 teams: Samples, Shipping & Receiving, Batching, and Marketing

Polished, cut, and cleaned samples for buyers

Measured and weighed glass for product production

Prepared and packaged finished product for shipment

Maintained the company product inventory

Coordinated shipments with Customer Service

Assisted in the production of several Marketing videos for the company

Tommy Gun's Garage – Server/Services – March 2008-July 2010

A roaring 1920's prohibition era speakeasy dinner theater

Worked independently on servicing up to 70 customers a night

Trained wait-staff in theater etiquette, customer service, and all food-service skills

Worked in a team to ensure that all customers needs have been attended to

Engaged the audience members and actors to create a speakeasy environment

Institute of Puerto Rican Arts and Culture – Intern – Sep 2009-Dec 2009

A non-profit cultural center that strives to preserve Puerto Rican heritage and inspire youth in the community

Educated patrons of the exhibits, events, and services of the institute

Researched funding and grants available to the institute

Prepared and constructed exhibits for new curation

Acted as customer service, informing the inquiring public of what the institute offers to the community

Marketed the institute's mission to the target market through events in the community

Mike's Movies and Music – Assistant Manager – Nov 2006-Feb 2009

A unique local movie rental and music chain

Acted as the main personnel for customer service needs

Trained new employees in product knowledge, customer service, and store structure

Accounted for the store's sales and profits daily

Communicated with other Mike's stores to ensure proper inventory was available

Resolved any issues with product defectiveness and unsatisfactory experiences

AFFLIATIONS & HONORS

Featured in a New York Times article about entry level positions on July 27, 2011 http://www.nytimes.com/2011/07/28/nyregion/kick-starting-a-career-in-a-new-city-and-a-new-field.html?_r=1&ref=entrylevel

Awarded ‘Employee of the Month’ at IceStone for the month of September 2011

Volunteered with the International Ulster Project, a peacemaking non-profit for Northern Ireland

Past member of the Honor Society, International Thespian Society, and Key Club

COMPUTER SKILLS

Mac and PC proficient

Microsoft Office (Access, Excel, Word, PowerPoint)

Photoshop

Final Cut Pro and Avid

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