Customer Service Medical

Brunilda Otero

** ***** **

Wappingers Falls, NY 12590

**************@*****.*** 845-***-****

Skills and Core Values

Has 12 years of healthcare management experience in hospitals and medical offices. Effectively works within a group setting and possesses excellent communication skills.

Possesses superior customer service skills and team-building abilities. Has a comprehensive understanding of contracts, billing and payment practices.

Able to accurately direct staff activities and operations. Proficient in MS Word, Excel and PowerPoint.

Professional Experience

Health Quest Medical LaGrange, NY

Patient Account Supervisor

Reviewed daily EOB tracking documents

Managed cash postings

Managed productivity of institutional billers and self-pay refund staff via Deloitte software

Standardized employee training, resulting in a 12% increase in customer satisfaction

Trained, coached and mentored staff in the adaptation of new programs

Sinai Medical Group Chicago, IL

Patient Account Supervisor

Monitored daily operations of a staff of 30 employees

Managed all customer service functions

Reviewed delinquent accounts for referral to collections

Assessed all patient accounts for accuracy and payment of insurance claims

Supervised training programs for new employees

Reviewed capitation reports, posting adjustments and payments

Education

University of Phoenix

Associate Degree-Computer Networking

DeVry University

BS Business and Management in Technology

References Available Upon Request

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