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Customer Service Engineer

Location:
Rockville, MD
Salary:
85,000/yr
Posted:
November 15, 2010

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Resume:

JAKOB R. DRUCKER P.E.

*** ******** **** • Gaithersburg MD 20877-1201

301-***-**** • jxizke@r.postjobfree.com

ENGINEERING SPECIALIST:

Water & Waste Water Treatment Commissioning Services

Focused and adept field service engineer with expertise in software and equipment technologies used for industrial water and waste water treatment. Drives projects to successful completion utilizing experience current technical knowledge and problem solving abilities. Communicates effectively with both customers and team members to ensure proper training on all systems.

Chemical & Environmental Engineering • Cross-Functional Team

Commissioning Project Leadership • Water & Waste Water Treatment Operations • Training

Manufacturing Integration • Field Performance • Customer Management • Staff Development

PROFESSIONAL EXPERIENCE

ADECCO Rockford Illinois • 2008-2009

National technical service company.

Customer Service Technician

Assigned to client service projects lasting 1 day to several weeks. Installed and commissioned equipment as required by GE Water and Infrastructure. Performed troubleshooting on equipment and performed laboratory sampling as necessary. Directed and supervised plant personnel during installation and maintenance. Trained company personnel on procedures.

• Led problem solving and rebuilding solutions under demanding situation with Coca-Cola Company to keep production running including for beverage line.

ACTION TECHNOLOGIES INC Richmond Virginia • 2007

National technical service company.

Senior Field Service Engineer

Oversaw guiding operators daily on general operations and maintenance of equipment. Managed and maintained PLC associated HMI and all other software required to operate large waste water treatment facility. Partnered closely with software engineers city officials and on-site original equipment manufacturers (OEM).

• Recruited specifically to commission new equipment for Infilco Degrement in existing older plant in Birmingham New York successfully kept business operations running during commissioning became company expert for technology used on project and assigned to further projects due to this assignment s success.

ILLINOIS WATER TECHNOLOGIES INC Roscoe Illinois • 2004-2007

Small technical service company.

Senior Customer Service Representative

Hired as first employee to complete general service requests initial commissioning software troubleshooting and operator and management training.

• Rebuilt defective portions of can washing system while working on Cambodia commissioning project debugged PLC program and solved electrical valve system operations.

• Wrote and presented site specific training literature for WESTON 4 power plant.

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US FILTER • 1996-2004

International water and waste water treatment equipment company with >1000 employees.

Technical Training Specialist Lowell Massachusetts

Presented seminars and wrote training literature for water and waste water treatment plants around United States.

• Authored and presented 2 day Reverse Osmosis Troubleshooting training course under direction of department head.

• Rewrote intense 2 day Allen Bradley SLC 500 maintenance course curriculum collaborated with Allen Bradley team to successfully train 600 service technicians and engineers.

Senior Field Service Engineer Rockford Illinois

Managed team of guiding operators and laboratory personnel assigned to all operational equipment. Maintained all software programs. Worked with software engineers city officials and on-site OEM engineers. Became company expert specializing in commissioning of Condensate Polishers in China and Phillippines.

• Overcame language barriers to successfully commission and train Chinese engineers and equipment operators.

Career Note: Previous experience with Graver Water The Purolite Company and Infilco Degremont Incorporated.

EDUCATION/TRAINING

Master of Science in Environmental Science

New Jersey Institute of Technology Newark New Jersey

Bachelor of Science in Biology and Chemistry

Montclair State College Upper Montclair New Jersey

Master Certification in Project Management

New Jersey Institute of Technology Newark New Jersey

Profession Engineer (PE)

State of Wisconsin License #37984-006

State of Maryland License #0037978

SELECTED COURSES

Water Treatment Plant Operation Parts I & II • Industrial Waste Treatment Parts I & II

Advanced Waste Treatment • Pretreatment Plant Inspection

Allen-Bradley SLC-500 Maintenance and Operation - 1996 - 2 day intensive course - certificate

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