Michelle's Resume

Michelle Beuter

Objective: Seeking a position using my data entry/mortgage skills, computer knowledge and excellent customer service skills.

Qualifications/Skills: Multitasking, computer skills, dependable and excellent customer service skills.

Education

ITT Technical Institute Canton, MI

Associates Degree of Applied Science in Computer Networking Systems

Work History

Charter Communications

Davison, MI 10/2007-04/2008

Position: Customer Care Representative

Input new installation for services offered

Accepting payments/balancing cash drawer daily

Problem solved service issues and appropriately set up trouble call orders to get them resolved as quickly as possible to retain customers.

Offering all services to customers that are available in their residential area.

Homecomings Financial LLC

Farmington Hills, MI 5/2002 – 5/2007

Position: Sr. Closing Co-coordinator/ Funder/Wholesale Loan Processor

Scheduled closings for six closers on a daily basis & funded loans.

Reviewed all closing documents to ensure borrowers signatures were signed properly, if not, then replied to title companies to obtain.

Issued Funding numbers to title companies on once all conditions were satisfied on: Refinance/Purchase and Non-owner occupied loans.

Ordered wires through Treasury Dept to send funds to Title companies & shipped funded loans to post closing on a daily basis.

Changed status of new loan submissions to show as received when completed files are accepted.

Problem solved any issues: compliance tests within loan submission and closing areas.

Made sure loans passed all State and Federal Compliance tests prior to submitting files to underwriters & at closing.

Trained new hires and team mates on: Mortgage Flex, Assetwise, and the paperless file system.

Five years experience with Mortgage Flex and Assetwise.

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