Timothy Williams

*** ****** **.

Longview, Texas 75603

Objective

I have extensive evperience in the field of customer service, and can bring the knowledge of entry level as well as managerial duties. over the past 4 years I have learned what it takes to become successful in the world of customer service, and how to function in the workforce in several different capacities.

Work Experience

Customer Service Representative

11/2007 - Present Convergys, Longview, State

Inbound Customer Service Representative for AT&T Mobility in the customer care department. duties include tier 1 tech support, bill review, rate plans, payments, etc...

Guest Service Representative

2/2007 - Present Holiday Inn Express, Longview, Texas

Work as a Guest Service Representative and my duties include checking guests in, filing and faxing paper work to various guests, while providing world class customer service.

Security Guard

7/2006 - 10/2006 Cristals Night Club, Arlington, Texas

Was a bouncer for Cristals, a night club in Arlington,TX. My main duties were patrolling the club to stop fights before and after they began, trash duties, and other club jobs.

Valve Operator

9/2005 - 6/2006 Norris Cylinder, Longview, TX

Machine Operator for one of the leading Industrial Companies in the company. I have experience in Valving, Air testing, hand stamping, blasting, etc.

entry level

4/2004 - 9/2004 Comfort Suites, Longview, Texas

I worked as the night auditor for the Comfort Suites of longview. I ran the hotel at night and my duties included hotel security, maintenance, laundry, running night audit, and preparing continental breakfast.

Senior Customer Service Professional

3/2000 - 9/2003 SITEL Corporation, Longview, Texas

I have held 3 job titles since joining Sitel. At first I was a CSP working for Philips Magnavox as trouble shooting their products. I learned and assisted customers on over 50 products including, Web Tv, Direct Tv, Home Entertainment Systems, Stereos, Cellular Phones, Tv's, VCR's, Dvd players, etc... I was then promoted to Verifier for Trilegiant in the Quality Department. I worked for Trilegiant for 6 months, and Then was asked to become A Quality Prefessional for the AOL division of my company.As a quality Professional I worked side by side with the csp's to insure that understood what was required of them and make sure they understand what and how they can improve. Now I am a senior Customer Service Professional trained in Various departments within out corporation. Now I currently Serve as A Verifier for the Verizon,and as a csp for America Online in the Technical Supprt department. My last position with sitel was as a csp for Verizon Wireless dealing with activations, trouble shooting, and payments for their west coast customers.

Telemarketer

9/1999 - 3/2000 TCIM Services, Longview, Texas

At TCIM I started as a telemarketer selling ACC business, which is long distance service to various businesses. Then i was promoted to the position of Verifier where I served for 5 months before moving on to Sitel Corporation.

Long Distance Charge Operator

9/1997 - 9/1999 NETWORK OPERATOR SERVICES, Longview, Texas

At Network I was a long distance charge operator. My duties included placing charge calls from pay phones and some residential phones. I placed calling card, collect, and major credit card calls as well as being a 211 operator for customers that lost their money in the pay phone.

Education

Longview High School, Longview, TX

High School or equivalent

References

Reference Name Phone Email Type

Gerrell Walton 972-***-**** Personal

Darrell Freeman 903-***-**** Professional

Bobby Lewis 903-***-**** Professional

Additional Info

I thank you for viewing my resume, and considering me for your company. A little about me, I own a production called S.I.E.T(Stranded In East Texas)Productions, which was founded in 1999 to help local artists get started in the music business. I also rap and have released my first compilation in march of 2001 called Da Viewtown Compilation. Music and Basketball are my two hobbies. God Bless and have a great day!