Manager Customer Service

RICHARD A. DIAZ

**** ****** **.

CORONA CA. *****

PHONES: 951-***-**** CELL 951-***-**** HOME

E-MAIL: ***********@*******.***

SUMMARY:

WELL SEASONED COLLISION ESTIMATOR. UNDERSTAND THE IMPORTANCE

OF A GOOD CUSTOMER RELATIONSHIP AS WELL AS A HEALTHY INSURANCE PARTNERSHIP

JOB OBJECTIVE:

TO FIND A STRONG COMPANY THAT CAN PROVIDE A LONG LASTING CAREER OPERTUNITY

EXPERIENCE:

EMPLOYER: ESTORGAS COLLISION

JOB TITLE: AUTO CLUB DRP ESTIMATOR

DATES 03/12 TO PRESENT

DUTIES: CREATE BLUE PRINTS FOR REPAIRS, COMMUNICATE TO CUSTOMERS AND INSURANCE PERSONAL, SUPERVISE ALL REPAIRS, AND UPDATE MANAGEMENT AND CSR. HANDLE LIBERTY MUTUAL, ESURANCE, KEMPER, AND TRAVELERS DRP’S

EMPLOYER: MILLS FORD

JOB TITLE: ASST BODY SHOP MANAGER

DATES 10/06 TO 03/12

DUTIES: RUN AND COORDINATE DRP ACCOUNTS FROM START TO FINISH, RUN OFFICE, WRITE ALL ESTIMATES, ORDER MATERIAL AND PARTS, WORK WITH ALL INSURANCE COMPANIES, CATER TO DRP PROGRAMS, ENSURE PROFIT MARGINS, HUMAN RESOURCES, DISPATCH ALL WORK

JOB TITLE: ELEGANZE AUTO BODY AND PAINT, SANTA ANA

DATES: 10/03 TO 10/06

DUTIES: RUN OFFICE, WRITE ALL ESTIMATES, ORDER MATERIAL AND PARTS, WORK WITH ALL INSURANCE COMPANIES, CATER TO DRP PROGRAMS, ENSURE PROFIT MARGINS, HUMAN RESOURCES, DISPATCH ALL WORK, AND MUCH MORE.

JOB TITLE: BODY SHOP MANAGER

EMPLOYER: FLADEBOE-HONDA, VW, LINCOLN, IRVINE,CA.

01/00 TO 10/03

DUTIES: COLLISION ASSESMENT,OVERALL MANAGEMENT OF BODY SHOP,UPDATE CUSTOMERS,PAYOLL,HUMAN RESOURSES,SCHEDULE EMPLOYEES,RUN DIRECT REPAIR PROGRAMS,HIRE AND TERMINATE,ENSURE PROFITS SALES,REVIEW AND ORDER PARTS, ENTER ESTIMATES INTO REYNOLDS AND REYNOLDS,AND FILL IN WHERE NEEDED.

JOB TITLE: 1ST ASST MANAGER

EMPLOYER: PEP BOYS, IRVINE, CA.

DATES: 2/91 TO 12/99

DUTIES: OVERALL MANAGEMENT OF STORE, ENSURE GOOD SALE THROUGH MOTIVAING EMPLOYEES,RUN CUSTOMER SERVICE, ACCOUNT FOR ALL REVENUE, ENSURE CUSTOMER SATIFACTION AT ALL TIMES OVER SEE SERVICE DEPT,AND TRAIN ALL EMPLOYEES

JOB TITLE: PRODUCTION COORDINATOR

EMPLOYER: HI-TECH COLLISION, GARDEN GROVE,CA.

DATES: 6/87 TO 1/91

DUTIES: RUN PRODUCTION,ORDER PARTS,WRITE MINOR ESTIMATES,ORDER SUPPLIES,AND ANY OTHER JOBS NEEDED SUCH AS PAINTERS HEPLER,BODY MANS HELPER,AND DETAIL CARS

SKILLS: DRP SUPERVISION, MITCHELL ULTRA MATE, PATHWAYS, ADP AUTOSOURCE AND ESTIMATING, CCC AUTOPRISE WORK ORDER SYSTEM, REYNOLDS AND REYNOLDS, ROME COMPLETE SHOP, QUIK BOOKS VERY PROFICIANT IN INSURANCE AUTOMOTIVE CLAIMS NEGOCIATION

EDUCATION: OTHER POST SECONDARY SCHOOL/TRAINING

I-CAR PLATINUM, CYPRESS COLLEGE, FORD MOTOR COMPANY BODY SHOP MASTER CERTIFICATION,

IMACA AIR CONDITIONING CERTIFIED,SHERMAN WILLIAMS ESTIMATING FOR PROFITS,

COLLISION ASSESMENT COURSE 1 AND 2-CYPRESS COLLEGE

FIX AUTO AND LIBERTY MUTUAL CERTIFIED

ASE CERTIFIED FOR ESTIMATION

REFERENCES:

PAUL ALCAREZ BODY SHOP MANAGER MILLS FORD 714-***-****

TEMO CASTRO- ALLSTATE REP-562-***-****

BLAKE FRANCINI-ALLSTATE APPR.-714-***-****

MARIO MIRANDA-ESTORGAS COLLISION-310-***-****

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